Whatphone blog

Optus Aims for International Visitors with New Travel SIM

Optus are offering a massive amount of data for a low price – but it’s only for travellers Australian phone companies are in an intense competition to acquire new customers, so Optus seems to be testing out a different approach. With thousands of visitors passing through airports daily, the major telco has decided to Continue reading…

Vodafone Self Service

Control your Vodafone account on the go with My Vodafone service Vodafone launched My Vodafone, the self service app, to provide its customers with a secure place for online service. Using this service, Vodafone users can completely control their account. Whether you’re on a Pay as you go, Pay Monthly, or Vodafone broadband plan, Continue reading…

Why Smaller Phone Companies Don’t Have Reward Systems

MVNOs: The Smaller Phone Companies The mobile market is one of the most competitive markets in Australia. In reality, no matter which carrier a customer is aligned with, all actual infrastructure is owned by one of the ‘Big Three’ telcos; Telstra, Optus and Vodafone. The numerous smaller phone companies are called MNVOs. An MVNO Continue reading…

Telstra MVNOs Nailing Customer Satisfaction

Customer satisfaction update for July The Roy Morgan Mobile Phone Service Provider Monthly Customer Satisfaction Award for July is out. ALDImobile is ahead of the pack for the fourth time this 2019. Boost Mobile takes a close second and Belong has makes massive gains. Telstra MVNOs round out the top spots, thanks to data-management Continue reading…

Told You So – People Don’t Understand Leasing

The Concept of Leasing Two of Australia’s ‘Big Three’ telecommunication brands have now removed the option for phone leasing from their offered services. While this will be a good thing for future customers, both telcos will have to explain to a large number of Australians why they do not actually own their devices, even Continue reading…