Transferring Your Mobile Phone Number is a Cinch

Keep my phone numberMany people think that changing providers means you also have to change your mobile phone number. But WhatPhone can tell you that’s not the case.

Transferring your number between telco operators is actually a really simple and easy process. So don’t worry, you won’t have to send out that annoying group message to all your contacts saying, “Hi, this is my new number, save it!”

The good news is, the government is on our side on this one, and has a number of regulations for protecting customers’ rights to switch users. While your phone carrier might hold your number, it is still owned by you and you have the right to move it from carrier to carrier when you wish.

Steps to transfer your mobile number

The first step is to find a plan that suits you and decide which carrier you want to go with. When signing up, make sure you ask about Mobile Number Portability and say you want to ‘port’ your number to the new account.

If you’re doing this online, you’ll usually be able to port your number by entering it into the sign-up form. If computer service isn’t your thing, this process can also be done over the phone. Of course you’ll need to switch your sim card to the new phone, unless your new carrier is sending you a new sim.

When your new account is activated, you will have to wait a few hours for the number to be ported over. In the worst case, you might have to wait one or two days for the process to complete. Either way, you will still be able to use your old phone and number until the porting is finished, so you won’t be inconvenienced too much.

And that’s it! No money, no fees and no real stress.

So next time you find a good deal by a new telco, remember that transferring your number over is easy!


Neil Aitken

Having worked in 3 countries for 4 telcos on both voice and data products, Neil is in a position to give you the inside track. Get beyond the marketing messages to the best plan for you.