How To Check Your Data Usage Using Telstra’s 24×7 Self Service App

self-service app

Telstra’s self-service app allows you to manage your Telstra account easily.

Mobile self-service apps help telecommunication companies deliver enhanced customer experience at a significantly reduced cost. Australia’s three major telcos provide self-service apps that help customers manage their accounts online at anytime and from anywhere.

The average Australian household uses nearly 85 gigabytes (GB) of broadband data on a monthly basis. The Internet has now become a utility, with many households now choosing unlimited data packages to accommodate their needs.

A 2017 study of 107,000 respondents revealed that most Australian users spend their internet data on streaming, browsing and emailing, social media, study, work, and online gaming. Gaming and streaming are what consume the most amount of data, and because of these, Australians often exceed their data cap.

Australian subscription video on demand statistics 2018

Australia Video on demand 2018

With such heavy usage becoming the norm, mobile phone users are in need of data management tools. Self service apps are a great way to monitor and manage data usage, and Telstra customers are lucky enough to have access to one directly from their telco.

What is Telstra’s self service app?

Telstra’s self-service app has been designed to provide its customers with convenience when it comes to managing their accounts. Using this app, customers can manage everything from checking their balance, monitoring their data usage, paying their bill online, and much more. You can check your data usage, track your online order, view and pay your phone bills, and buy TelstraPlus movie tickets as well using this 24/7 app.

The app is compatible with both Android and iPhone devices. The app lets you take care of your Telstra services on the Android device. After downloading the app, you can use many features without creating your account on the app. But with your Telstra ID, you can access all app features.

If you want to register a Telstra ID, you need to submit your name, date of birth, a mobile or Telstra account number. Follow the instructions on the app’s login screen and register for the ID. You can also register for personal customers and business customers.

How to check your data usage on Telstra’s self-service app?

To check your data usage using the app, you have to enter your Telstra ID to login on the app. With this app’s tracking system, you can figure out how much data, calls, and text inclusions you are using. The app even lets you backtrack more than 90 days to check your data usage pattern.

You can track how much data you have used in a day and identify your data usage patterns so that you can use your data allowance thoughtfully. With Telstra’s self-service app, you can even see which of your mobile apps are consuming the majority of your data. This allows you to reduce your data usage when you are near your data cap with the right time remaining in the month.

How to install Telstra’s self service app?

In order to install Telstra’s self service app,

  • Log on to the Telstra website;
  • Use your login credentials and browse the self service app page;
  • Now download the self-service app onto your mobile device and install it to use its features and services.

Alternatively, you can download the app from the Apple Store on your iPhone or iPad. To download the app on your Android device, search for the app on your Google Play Store.

In addition to this self-service app, Telstra offers many other apps for personal, business, and enterprise users. These apps include network applications, service reporting applications, fault reporting apps, etc.

One of the best features of the app is that it gives you the ability to view and pay your bills within a few taps. You can set up a direct debit or credit card through a secure internet connection. If you are a pre-paid user, you can recharge your phone plan using the app.


Overall, Telstra’s self-service app provides a lot of convenient features for its customers. The Telstra’s self-service app features an intuitive and user-friendly user interface. Customers can easily use this app to manage their accounts. In addition to tracking your internet data usage, you can use this app to check the status of your phone plans, view and pay bills, and more.

Neil Aitken

Having worked in 3 countries for 4 telcos on both voice and data products, Neil is in a position to give you the inside track. Get beyond the marketing messages to the best plan for you.