Why Upgrading to Iphone 8 is Not a Good Idea After All

Apple 10 years

The third quarter of 2017 heralds the next roll-out for Apple Inc. and the celebration of 10 years of the iPhone’s initial release. The indications are to date that this iPhone is likely to be better than any others yet unveiled by the smart phone giant. From that positive news, Apple is expecting to achieve better sales than it has ever seen before.

However, the picture doesn’t seem to be quite so optimistic, according to eMarketer which has collected information from possible consumers in the United States about their reaction to ‘yet another’ iPhone. The sample targeted were current iPhone owners, 45 percent of whom stated at this stage, they weren’t planning on a trade-up to the soon to be released device.

Statistics from the iPhone 8 US survey show that

  • 45% are unlikely to upgrade
  • 26% are likely to upgrade
  • 14% plan to upgrade to an iPhone 7 plus or iPhone 7
  • 12% would trade up to a phone in the iPhone 6 range

This sort of survey news is not appreciated by Apple at all, as it was hoping that the publicity for the new release would add a spike to sales – obviously. In some ways,, it’s hard to imagine. This is only the tenth year since the initial iPhone launch. It was an incredible and revolutionary device. However, it appears we have quickly become used to it.  These statistics are new but they follow the trend over the past year in relation to iPhone news. The simple fact is, Apple iPhones are now seen as commonplace. They all look much the same and they all do much the same thing. They’re also very expensive which leaves the door open for new entrants in to the market which address needs and consumers that iPhones don’t.

Androids and Chinese Smart Phones add threat to Apple iPhones

Android (the rival smartphone operating system owned by Google) is going through a boom period at the moment. The roll outs of significant numbers of devices, by OPPO and Huawei, both Android phone manufacturers which are based in China, represent a significant and growing a threat to Apple’s phone model. The iPhone accounts for 63% of Apple’s revenue at the moment so they have a lot to lose. As Apple remains focused on high end, premium handset sales, these cheaper alternatives are gaining a foothold. It is the very sense of device release fatigue that the eMarketer survey results demonstrate which is priming the growth of Oppo, Huawei and their many Asian equivalents.

Oppo et al serve different needs. Their lower price makes them more utilitarian products. They run Android and so have most of the same capabilities as the latest Samsung, HTC or Apple device (even if they are a different ‘flavour’ to the latter) but they cost a fraction of the price of one of these flagship products. Not only does that make them successful with the many Australians who care little for the brand written on their phone, these devices appeal to buyers in the developing world who can’t afford $1000 plus phones.

Such is the importance of the iPhone to Apple’s revenue and share price, any sign of a dwindling market in the U.S. could have a notable effect on Apple’s profits.. The company is basing its future market value on its sales of the iPhone 8. The rising tide of phones from these new manufacturers threatens all that.

Why the change of heart by the U.S. market ?

The recent survey delved more deeply into the heart of the iPhone’s fortunes and discovered that 44 percent of iPhone owners have reported that they want to see an operating system that functioned better. When compared, for example, Androids performed better when it came to GPS performance. The iPhone’s GPS app seemed to crash a bit too often. Overall, the apps on iPhones had a 3 times higher chance of crashing than on Android devices. It appears the OS system just doesn’t have the stability one would expect from what was once, such an innovative device.

The survey group were insistent that it was time that Apple had a go at redesigning the iPhone concept as recent models all look much the same. Consumers like to get their hands on something that’s sufficiently different to warrant the upgrade and the recent iPhone releases haven’t matched those expectations. At the same time Android devices have moved ahead in leaps and bounds, with Samsung coming up with the innovative Galaxy 8 – a phone which could also be used as a netbook laptop.

It’s not all bad news for Apple

The U.S. is only one market and overall those that own an iPhone right now would only choose another iPhone when they think it’s time to upgrade. In fact, customer loyalty reaches 92% for the product. Even in the U.S. only 2% said they were thinking of changing to an Android once an upgrade became the priority.

It’s all about the new iPhone

The stakes are high for the new iPhone release. Buyers are tired of the same old thing. That presents both risk and opportunity for Apple. It’s not like they haven’t realised the problem. This year, they started selling cheaper iPhones in India. They released the iPhone SE, their cheapest handset to date. If the company manages to restore the perception of uniqueness that it’s iPhones initially garnered, it may win back the hearts and minds of customers who have become complacent about upgrading. If there’s one company who has a track record of this sort of performance, it’s Apple.

However, a number of circumstances are driving people away from buying a phone under contract. Android devices are cheaper, come in a far more varied array of form factors ( screen sizes. ) There are a plethora of manufacturers, filling the shelves of stores from JB HiFi to the Post Office and beyond. That’s distribution which gets the competition in front of Apple’s customers’. Oh, and here comes Amazon to the Australian market which will turn the tide to outright device purchase further. Apple are facing ‘death by a thousand cuts.’

This report from eMarketer is significant. It indicates that Apple iPhones are becoming a commodity in the minds of their users. That’s a big deal. It makes it hard for Apple to sell iPhones at a premium price and adds further fuel to the fire of people prepared to buy their phone outright and add a SIM to it.

 

Sources :

Statistics shown are from eMarketer : https://www.emarketer.com/Article/Upgrade-iPhone-8-Many-Say-Not-Quite-Yet/1015991

Apple’s iPhone Operating System is called iOS. You can read about the current version here : https://www.apple.com/au/ios/ios-10/

Android, the rival smartphone operating system is described here : https://www.android.com/

We have, of course, compared the pros and cons of these operating systems : https://whatphone.com.au/compare/android-vs-ios/

We recommend Mobileciti for devices : https://www.mobileciti.com.au/

 
 
 

Neil Aitken

Having worked in 3 countries for 4 telcos on both voice and data products, Neil is in a position to give you the inside track. Get beyond the marketing messages to the best plan for you.