How to Cancel Optus Plan


Cancel postpaid plan with Optus

The telco environment is highly competitive, especially when it comes to mobile SIM plans. This means there will always be a chance that another carrier is offering you a better deal than your current service provider. In such cases, you might want to cancel your plan and move on to the carrier with better offers.

In other cases, you might just be disappointed with your current provider, which would make you consider other telcos to switch to. But whatever your reasons are, it’s important to know what the entire cancellation process entails.

For Optus customers, canceling a SIM plan is quite simple and straightforward, and in most cases it is free. This is also true for canceling Optus service contracts and postpaid SIM plans and , which isn’t always the case with other telcos.

Here’s a look at how easy it is to cancel your Optus postpaid plan:

  • Start the cancellation process by visiting the Optus website here.
  • Tap Moving & Disconnecting and select how you want to contact Optus.
  • The easiest ways to contact Optus are either through their 24/7 chat or your My Optus self service app. You can also call Optus from your handset by dialing 133 937 on Monday to Friday, 8AM to 8PM, and Saturday, 9AM to 5PM.
  • If you’re outside Australia, call Optus by dialing +61 2 8082 5678 on Monday to Wednesday from 8am to 7pm, AEST, Thursday to Friday from 8am to 8pm, AEST or Saturday from 9am to 6pm, AEST.
  • When you contact Optus, tell them you’d like to disconnect your service. The representative will probably then offer you some great deals to try and keep you on as a customer. If you insist on canceling, the Optus representative will advice you regarding when your postpaid plan will be disconnected, if any cancellation fees or outstanding device payments must be made beforehand, and whether you need to return any Optus equipment.

Remember, Optus postpaid plans are now month-to-month SIM Only plans. This means that you’re not committed to a lengthy multi-year contract that locks you in. Instead, your plan can be canceled at any time without fear of hefty contract-breaking fees.

Cancelling services and returning equipment

In many cases, canceling a telco service isn’t the end of it. Depending on the service you have, you may also have equipment that belongs to the telco. This is likely if you have an cable TV service or home broadband service.

Optus makes returning their equipment easy – you don’t have to go to any Optus stores. They will provide you with a prepaid package so all you have to do is place the equipment inside the package and send it off via Australia post. If, however, you have a service like cable TV which was professionally installed, Optus might arrange for a technician to uninstall the equipment for you.

Optus Cancellation fees

If you’re on a mobile plan with Optus, then you don’t have to worry about any early termination fees. Optus is one of the only telcos that don’t charge cancellation fees on contract phones.

However, if you’re on a contract to pay off a device in monthly installments, then you would have to pay off that device in full to cancel your contract. In any cases, Optus subsidises devices they sell on contractual agreements, meaning you end up paying less in the long run than if you paid outright. But if you cancel your contract, you would have to pay Optus those subsidies back in addition to the cost of the device.

So here are the important factors to consider:

  • Minimum Total Cost (MTC)
    Your contract will display the MTC, which is the minimum total cost you will have paid at the end of your contract if you chose to pay off a device through monthly installments. The MTC does not include those subsidies that may have reduced the cost of the device, but it gives you an idea of what you would have to pay if you decide to cancel your Optus plan.
  • Your existing number
    If you’re canceling an Optus plan that includes a phone number, then you have to decide whether or not you want to keep your existing number. If you do, be sure to mention this to the representative and gather information about porting your existing number to the other telco of your choice. In other words, have a telco and plan in mind and port your number to them.

Although most Optus services don’t have termination fees, be sure to inquire with the representative. If you are canceling a small business broadband plan, or perhaps cable services, you might incur some cancellation fees.

Final words

Phone companies have been around for several decades now and the industry is heavily regulated, especially here in Australia. The government intervened on the major telcos  Optus, Telstra and Vodafone decades ago to make sure that the process of moving between carriers was as easy as possible.

The reality of canceling your Optus plan these days is that the process could not be easier. Just go online, compare SIM plans (you can do that on our homepage), apply, and a new SIM will be posted to you. it’s called ‘porting’ in the industry and it happens tens of thousands of times per day. (It’s actually a metric the telcos study closely – their internal reporting tells them which phone company their customers have moved to, which is important to know.)

If you have not enjoyed your experience with a particular phone company, give them a call and tell them that you’re thinking of leaving. You would be surprised at what they will do to keep you. You’re likely to get a bunch of extra data for the monthly subscription fee you’re currently paying, and then you might just be able to avoid the hassle of going through the porting process altogether.

Neil Aitken

Having worked in 3 countries for 4 telcos on both voice and data products, Neil is in a position to give you the inside track. Get beyond the marketing messages to the best plan for you.