How To Upgrade Your Mobile Phone And Go With Telstra

How To Upgrade Your Mobile Phone And Go With Telstra

If you’re one of the 2 million customers who have left Vodafone since 2010, you might be considering another network. You might life in an Optus / Virgin Mobile ( they share the same network ) blackspot ? If so, you might want to know how to upgrade your mobile phone and go with Telstra.

Check out these WhatPhone tips on how to get the best device and price plan deal, when you make the change.

Start With ‘Why You’re Considering Telstra’

Bear in mind that you are a valuable customer to whichever network you’re currently with. I can guarantee that they don’t want to lose you. Leaving a contract you’ve signed can be expensive ( see below. ) Manage the situation correctly and you could not only save yourself money but also, get a nice little bonus to boot – here’s how ! The key thing to do is stay reasonable, be persistent and tell them you’re going to leave if they don’t help you out.

If your current network is causing you problems, it might be better ( less hassle, cheaper ) to talk to them before you slam the door in their face. If their network is causing you problems, they might have plans to fix it in your area, in the near future. At the moment, both Optus and Vodafone are spending literally billions of dollars on their network improvement scheems. Both are increasing their 4G coverage areas. If you’ve got a legitimate complaint about their network quality and you talk to them about it, they might give you a credit on your account for the hassle.

Equally, if you have a genuine complaint about the ( non network ) service you’ve received, you might like to let them know that too. Give them a call, talk it through, offer them a chance to fix it – and you might just find yourself with a few bucks bribe money, from them, applied to offset your bill, so that they don’t lose you.

Make Sure You Know Where You Stand

All of the networks have Online Self Service portals which you can use to establish how many months in to your contract you are. You should also be able to determine how many months you’ve got left and what ( if any ) early termination payments you will be subject to if you cut and run before the 24 months is up. Knowledge is power. With this as your baseline, you’ll know when the right time is for you to jump ship and move over to Telstra.

Sure in the knowledge of what it’s going to cost you to move, start looking for alternatives early. Then, when the time comes, you can quickly sign up with Telstra and move your number across.

How To Upgrade Your Mobile Phone And Go With Telstra

Buy Online With Telstra

The best place to buy is always online. All the major networks have regular online offers which you can’t get elsewhere. On top of that, with Telstra, you’ll get free, next day delivery, anywhere in Australia so it’s also more convenient.

Bring Your Number Across

As part of the online sign up process with Telstra, you’ll be asked whether you want to port ( that’s sort for ‘transport’ your phone number. ) This is a facility that all the networks offer so that you can keep that important phone number that everyone knows is yours, whatever telco brand you sign up with. Find out more about that in the WhatPhone article : How To Keep Your Existing Phone Number When Changing Phone Companies

One Final Thing – Keep The Packaging The Phone Comes In !

Finally, it’s worth saying that it makes sense to keep the packaging you get when you upgrade your phone and go to Telstra. Phones do go wrong ( you might be surprised how much it happens ! ) If you need to return your phone, you’ll be in a much better position for a clear swap over or contract exit, if you keep the packaging pristine.

 

Neil Aitken

Having worked in 3 countries for 4 telcos on both voice and data products, Neil is in a position to give you the inside track. Get beyond the marketing messages to the best plan for you.