Aussies take over Telstra call centres If you’re a Telstra customer, you’ll speak to an Australian the next time you call customer support. That’s because Telstra has hired over 2,000 Aussies to answer calls from consumers and small businesses. However, Telstra won’t scrap their overseas call centres altogether. While consumers and small businesses will Continue reading…
Does anyone else remember CreditMe2U? If you had more credit than you needed, you could send it to other people. People who used Telstra before 2016 might be familiar with the concept. But why did Telstra stop this service? And what has it been replaced with? What was CreditMe2U? In the past, Telstra used Continue reading…
New rules could reduce the number of scam text messages. The Australian Communications and Media Authority (ACMA) will require telcos to identify, trace, and block SMS messages from scammers. The new rule goes into effect on Tuesday, 18th of July, and requires all telcos to comply or face up to $250,000 in fines. The Continue reading…
If you’re in the market for a cheap phone plan, then a Mobile Virtual Network Operator (MVNO) is worth a look. MVNOs are smaller phone companies that resell the major telcos’ networks. Because they don’t have significant overhead costs, they can offer simple, straightforward SIM plans for bargain prices. The best part is that Continue reading…
Most Australians know that Telstra and Optus are the country’s two biggest telcos. Therefore, you would have thought they have an almost duopoly on mobile phone contracts and SIM-only plans. However, whilst this is still the case, MVNOs are slowly but surely on the rise, and we predict this trend will continue. In 2011, Continue reading…