What is Yomojo ?
Yomojo is an Australian MVNO, Prepaid SIM Provider (that’s a small phone company which resells another phone company’s network) that provides prepaid plans. They’ve been around for a few years now, offering a broad range of competitive plans which, following an early 2018 update, now includes a ‘Kids Plan‘ option.
Yomojo resells access to the Optus 4G network.
Yomojo used to be Yatango but they re-branded after a financial restructure a couple of years ago.
If I want to move to Yomojo and keep my phone number, can I do that?
Yes you can. We have more information about this here.
Keeping your phone number is a simple process. When you checkout on the Yomojo site, they’ll ask you if you want to keep the phone number you have or move to a new one.
What is Yomojo’s ‘Family’ focus about?
Yomojo is the only Australian phone company specifically targeting families as the core group of people it’s trying to service. There are 2 key features to the benefits families will get from Yomojo.
- The option to try and then buy access to ‘Family Eye’ software which can be used to manage and monitor your child’s mobile phone internet access.
- A staged discount which offers higher fee reductions, the more SIMs you take from them.
We have more information on both of these features in the article below.
What alternatives are there to Yomojo ?
There are a number of alternatives available for you on the Optus 4G network. Options include
- Amaysim is Yomojo’s key competitor. Amaysim is Australia’s 4th largest telco and they compete head-to-head on pricing with Yomojo, on the same network. Amaysim is such a strong competitor – we have a section dedicated to comparing Yomojo to them in the article below.
- OVO Mobile,
- Moose Mobile,
- Vaya as well as, of course,
- Optus (who own the network).
If you dislike the coverage characteristics of Optus’s network service (i.e. the network that each of these rivals to Yomojo uses) you can also try other smaller phone companies which use other networks.
Yomojo Won The WhatPhone ‘Best for Family Plans’ Award – why is that?
There are real dangers for children online and yet, they are being given phones at younger and younger ages. Family plans and kids plans help with the problems families need to solve these days – managing mobile data allowances across multiple accounts. Yomojo won this award because they are targeting this group, specifically.
Yomojo’s clever software ensures young people cannot see some of the darker areas of the internet. Additionally, their online dashboard and app provides self service facilities across your account so you can see who in the family has what amount of data left.
- Won WhatPhone 'Best for Families' award
- Access to the full Optus 4G network
- FREE Yomojo-to-Yomojo calls included
- Recently revised their plans - they're now all prepaid
- 'Kid's plan' low cost entry point plan now available
- An incredibly competitive Optus network market
- Lesser known brand
Intro – 60-second guide to Yomojo
Yomojo is a friendly, reputable smaller Australian phone company.
- Yomojo operates on the Optus 4G Plus network.
- We find Yomojo’s plans and data packs to perform consistently well against equivalents from their competitors.
- Yomojo has been around for a while now and its service has matured.
- Yomojo’s stand-out feature is its Family bundles which give customers significant discounts.
- Yomojo has a cutting-edge Self Service app for both Android and iOS smartphones.
- Unfortunately, Yomojo doesn’t have a ‘Next Day Delivery’ option. You’ll have to wait 1-4 business days to get the SIM.
- Yomojo won our ‘Best for Families’ award in 2019. We explain why, below.
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Yomojo offers users SIM-only plans with
- Kid’s plans :
Yomojo is one of a small but increasingly important group of phone companies that offer a phone plan with a sub $10 per month price point. It comes with a small data allocation (1GB). Sometimes, these are known as ‘Kid’s Plans because they can be bought with pocket money (typically $10 per month or less.)
- Unlimited Voice and SMS Plans :
Yomojo’s plans are now all postpaid month-to-month. All plans (except the kids’ plan) offer unlimited voice calls and SMS to Australian numbers when the call is made in Australia. The rest of what you pay Yomojo for will be the data in your plan. Yomojo’s lower-end price points (everything under $50 per month) are all 4G-enabled plans on the Optus 4G Plus network. That means your data will load very fast on your phone – potentially faster than your fixed home broadband connection.
- Data-Only options :
Yomojo is one of a growing range of phone companies that provides data plans for tablets, mobiles, and mobile broadband This is one of the fastest growing categories in telco (see our survey on 2018 trends on the homepage ) products because the price of data is falling so quickly, mobile broadband is getting to the point it can be a realistic alternative to fixed connections for some.
- Award-Winning Family focus:
Yomojo won the 2019 WhatPhone award for their Family Focus. We explain why, below.
The Yomojo basic unlimited texts and calling plan starts at one of the lowest price points per month that we’ve seen, with additional fees added on top depending on your mobile data usage requirements. Yomojo has been around for a while now and has matured into a competent, widely-known brand. Yomojo added a Self Service app to their Self Service facilities back in 2016. The company tightened its range in early 2018, removing postpaid options and PAYG plans from their range. However, Yomojo has since switched back to postpaid plans, but on a month-to-month, no lock-in contract basis so you can cancel anytime without penalty. Their plans are now more mainstream, so easier to compare alongside alternatives.
- Family Bundle Discount! Yomojo’s ‘Family’ features are their best features:
Our 2018 survey of Australian phone users showed an enormous amount of interest in the uptake of new ‘connected devices‘. Smartwatches, Fitbits, and Internet Of Things solutions for the home are all being added to the already long list of technology products that Australians have under their control. Yomojo is one of the few companies that have a handle on what this sort of change will mean to people. And they’ve improved their service to accommodate this imminent increase in the number of SIMs we will all have to manage. Yomojo lets you pay less per service when you take more than one SIM from them, saving you 5% to 15% across two to six SIM plans for your family. For example, if you and your spouse both had a SIM from Yomojo, you’d save 5% – that could be $50 a year, depending on which plan you choose. Discounts are stepped so if you have six SIMs, you’ll get a 15% discount across the account, which could mean savings of up to $539 per year.
- They’re a low-cost Postpaid month-to-month SIM provider :
Yomojo is a low-cost Australian SIM-only provider. Like most month-to-month plans, there is no commitment required from you to take a plan from them. Such plans are considered no lock-in contracts because you can leave whatever month you’re in, giving you total freedom to come and go as you see fit. And here’s why Yomojo plans are even more flexible than the rest: Yomojo lets you change your plan up or down at any time. If you’re using more voice or data over time, just bump up the plan inclusions for a few dollars more. This is particularly useful when it comes to your data requirements. As we have covered elsewhere, people’s use of data is increasing rapidly. However, keep in mind that any changes to your plan will take effect on the renewal date (beginning of your next billing cycle) unless there’s no active plan on your account.
- They use the Optus 4G Plus network :
Yomojo uses the lightning-fast Optus 4G network. They don’t use part of the Optus 4G network. They don’t use some of it. They use the whole, entire Optus 4G network. Yomojo is an MVNO (Mobile Virtual Network Operator), also known as a network reseller. These smaller phone companies often offer better deals than the major phone companies.
- Their prepaid plans have a 30-day, not a 28-day recharge window :
It might seem like a small change but many phone companies have changed their prepaid recharge (‘expiry‘) to 28 days, rather than 30. That means that each year, you’ll be paying for an extra recharge if you choose a provider with a 28-day recharge window. Yomojo’s recharge window is 30 days and there are (we hear) no plans to change that.
- FREE Yomojo to Yomojo calls:
If one or more of your friends is also on Yomojo, you’ll get unlimited free calls to them at any time (In Australia), even on the smallest Kids Plan.
- Now with Self Service App:
Self-service apps are the number 1 tool to take more control over the costs associated with your account. Their use not only cuts the cost of your service (because it makes it cheaper for the phone company to service you) but makes it more convenient to get things just the way you want them on your account. Yomojo produced its self-service app back in 2016, for both iOS and Android phones, indicating a well-matured app after several updates over the years.
- You can keep your current phone number if you move to Yomojo:
Move to Yomojo and you’ll have the option to keep your current phone number and change or adjust your plan, at any time, without fees or penalties.
- Invite your friends & you’ll both be rewarded!
For every friend or family member you invite that joins Yomojo, you’ll both earn a $20 reward credit to use on your services when they activate! Yomojo doesn’t limit the amount of reward credit you can earn, so you’re free to invite as many people as you want.
- No hassle billing:
If you choose your month-to-month plan from Yomojo, your plan will auto-renew every 30 days, so you’ll never be left stranded without service. However, removing that ongoing auto-recharge is as easy as login on to the self-service app and shutting it off.
Out-of-bundle data charging
You’ve got to be careful with Yomojo plans when it comes to excess data. We advise that you use their self-service app to track your data usage. If you exceed your data allocation and still have service credit on your account, you will be charged over $50 per GB for the data you buy. On the Yomojo site, you will see a link to ‘Excess Credit rates’ and this plan feature is outlined there.
Yomojo’s Excess Credit or Excess Charges scheme requires a top-up to allow the telco auto-charge you for excess usage. Excess Credit top-ups are valid for 90 days, after which they expire if unused (or if you do not recharge your plan). When you exhaust your plan inclusions, Yomojo charges Excess Rates of 11c per minute for voice calls, 9c per 160 characters for SMS, and 5c per MB for data. That Excess data rate of 5c per MB actually amounts to $50 per GB, which is an outdated and now uncommon way of charging customers for extra data they need. Usually, other telcos charge $10 per 1GB or more when you exceed your plan’s data allocation.
To be fair, Yomojo does offer the option of adding a GB of data to your plan yourself – for which you will pay only $11 for 1GB or $20 for 2GB of data. The problem is that you have to know you need it before you buy it – which is why we’re recommending you use your Self-Service app to track it. Specifically, you can only add a data bolt-on to your existing data allowance, and then it expires along with that plan’s billing cycle, regardless of whether you use the data or not. With other telcos, the $10 / GB scheme usually works without you having to remember – that’s not the case with Yomojo, unfortunately. To be fair though, Yomojo will send auto-reminders when you reach 75%, 90%, and 100% of your allowance, and you have the option of turning off Excess Credit Auto Top-Up or setting the amount you would like to auto top-up. If you don’t turn off auto top-up, Yomojo will automatically top up your Excess Credit account if your account balance drops under $2. If you choose not to turn it off, you can also choose the auto top-up amount you prefer, from six options ranging from $10 to $100.
We have shown Yomojo’s plans above, on this page. We have also highlighted the best of competitor’s plans. If you’d like to compare the full range we offer, you can see the full range of plans on our Prepaid or SIM Only plan pages. However, there is one phone company which is typically compared to Yomojo – Amaysim. We’ve done that analysis for you, below.
Here are the key findings for both Amaysim and Yomojo services & coverage. Picking between the two companies is not easy. They use the same network, and they have very similar inclusions in their plans, at very similar price points. Ultimately, whether you choose Amaysim or Yomojo will come down to your specific requirements. Here’s what we think you should bear in mind:
- Amaysim is Australia’s 4th largest phone company:
Some people are lured to Amaysim simply because they are a larger, more well-known brand. Amaysim has driven its brand home over the last decade. It’s one of Australia’s biggest small phone companies, with over 1 million Australian customers. Over time, it has become a tried and true Aussie MVNO with a long history of great customer satisfaction. Amaysim was recently purchased by Optus, but the MVNO still operates under its brand name.
- Data inclusions and pricing vary:
Both companies have promotions from time to time. They also change their plans’ data inclusions periodically (but out of step with each other) so it’s not possible to say in this article which company currently offers the best value – you’ll have to compare in the table above.
- Both now sell only prepaid plans:
It used to be the case that both Amaysim and Yomojo’s plans could be bought either as prepaid or postpaid variants. Not sure of the difference? Read our article about it. In general though, when it comes to postpaid Vs prepaid, we find prepaid plans to be more predictable.
- International Calls:
International calls are an important part of a phone plan if you are one of the many Australians who make at least one international phone call each month – you’ll want to know about both Yomojo’s and Amaysim’s call inclusions. Amaysim has a tiered pair of inclusions. As of now, if you spend $30 or more a month, you’ll get unlimited calls and texts to 28 or 42 countries, depending on the tier, 10 of which are the most called International destinations by Australians. Yomojo has an International Bolt-on but you’ll have to pay for it, and International is clearly not a focus for them. In short, Amaysim’s plans have better international call inclusions than you will find on Yomojo’s plans.
- Both offer Mobile Broadband Plans:
Mobile Broadband services with huge data allowances are now commonplace. Some say they may even replace the NBN at some stage – such is their convenience, flexibility, perceived fairness, and ever-dropping price. Yomojo offers similar mobile data limits on their Unlimited plans to what Amaysim currently does. The only slight difference between mobile data allowances is on the two Unlimited price points (However, it’s important to keep in mind that Amaysim has been around a lot longer than Yomojo). Yomojo for their part, do offer subscribers a great level of customisation. If you don’t need many mobile data, you can pay per MB.
- Yomojo stands out with its Family Plans:
Yomojo offers one of the best family plans amongst MVNOs, and we think this is where they stand out. You can add up to 6 SIMs to your family bundle, choosing specific and different plans for each SIM. Not only that, Yomojo currently offers a 5% to 15% discount on family plans depending on the chosen plans and how many SIMs you choose to add to your family bundle.
- Amaysim has better customer service :
Amaysim has better customer service than Yomojo. Around 96% of those who choose the Amaysim unlimited plan range say they would recommend the service to a friend. That’s not to say that Yomojo has poor customer service, it’s just that as a younger company, they don’t have the same high level of satisfaction information available. Amaysim has a long history of providing excellent customer service in Australia, as demonstrated by numerous awards. Amaysim really does stand out here.
Summing up - Yomojo are one of the best on the Optus 4G network
It’s not hard to see why Yomojo has invested so heavily in their Family focus. Amaysim, their largest direct competitor, is a better-known brand with a reputation for good customer service, but Yomojo clearly leads the pack with its Family bundles. Rates and inclusions in plans change, and promotions come and go, so compare the two to see who has the best deal at the moment.
But also think about Yomojo’s Family Inclusions. If you have multiple SIMs in your family, those discounts and the way Yomojo helps you manage your spend across those SIMs are some things other telcos might very well like to emulate.
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