What you need to know about Amaysim
Everyone wants to get the best price plan deal. Not everyone wants a new phone, these days, a lot of people own their device outright. For those who fall in to both camps – those who want a great deal on a SIM card but don’t need a new mobile phone, Amaysim are a good choice.
Amaysim is an Australian company with affordable pricing for the telecommunications services they offer. They have been operating over here, in Australia, since the end of 2010. They now have more than a total of 1m customers.
Key factors that make Amaysim’s plans well worth considering
- Amaysim allow you to buy their plans as either Prepaid / postpaid :
Any Amaysim plan can be bought as a prepaid or postpaid plan. Whichever you choose, you’ll get the same inclusions (most importantly, the same data inclusion) whichever way you buy them. They’re one of the only Australian phone companies to do this, but it’s genius. (Yomojo are the only other prepaid / postpaid phone company we’re aware of). Making their entire product range available as either a prepaid or a postpaid plan greatly simplifies the process of picking a plan. In our view, every phone company should do the same thing.
- No contract means ultimate flexibility:
Amaysim sell SIMs and they’re all on month to month agreements. You’ll have no contract to worry about. You can cancel or move from this sort of agreement any time. No termination fees, no arguments, you’re done.
- Amaysim also offer PAYG Plans.
PAYG (Pay As You Go) plans are a small but useful part of the market. Together, (below) you can see why Amaysim approach their pricing in the way that they do. Prepaid + Postpaid + PAYG Plans make up 85% of the market. Amaysim are likely to have a plan to suit your needs.
Between prepaid and postpaid plans, Amaysim appeal to 80% of Australians. Little wonder they are one of Australia’s most popular phone companies.
- Best in class customer satisfaction :
Amaysim have won a number of awards relating to the quality of their customer satisfaction, including Roy Morgan’s annual customer satisfaction award several times. The chart below shows customer satisfaction as measured by Choice in 2017. The level of Customer Satisfaction Amaysim’s customers enjoy is a major differentiator for Amaysim.
Customer satisfaction comprises every aspect of your interactions with your phone company. Amaysim were second in a recent national review.
- Same day delivery :
In Sydney and Melbourne metro regions, Amaysim offer a same day delivery service. They charge an additional $10 to cover the costs of getting it to you so fast.. Amaysim know how important instant gratification is to moving phone providers. They also know how terrible it is when you are stuck in limbo between phone companies.
An overview of their plan range
Amaysim have broadened their product range recently but only to add more data options. The core products are the same.
- Unlimited (voice and SMS) Plans :
Unlimited plans are one of the things Amaysim is famous for. All their plans have unlimited voice and SMS in Australia, to Australian numbers included.
- PAYG Plans :
Amaysim’s PAYG plan is a Pay As You Go plan. The recharge window ( the expiry period ) for Amaysim’s PAYG prepaid recharges are 90 days.
Our Amaysim review shows how well Amaysim do when they’re put side by siade against their major competitors.
Amaysim align well when compared on Unlimited plan inclusions.
Source : WhatPhone Analysis
- International PXT / SMS :
Amaysim offer some international inclusions on their plans costing $30 and above each month.
- PAYG :
The table above does not cover Amaysim PAYG plans. See our specialized page for more details of Australian PAYG plans.
- Roaming :
Roaming is not a core plan inclusion with Amaysim. It can, however, be paid for on top of plans. If you take a prepaid plan and want to roam, you will have to have a balance. You will be able to add it from their app. Calls will be deducted against that balance. If you roam on their postpaid plans, charges will just be automatically added to your bill.
Comparing Amaysim’s prepaid / postpaid options
Prepaid is an under-rated way of getting a phone SIM. Not only do you avoid the need for a credit check ( which makes these plans ideal for anyone under 18 ) but you’ll get the same great rates from Amaysim if you activate their plan as a prepaid service, as if you take a postpaid service.
The chart below and this article should help explain the differences in their plans if you need more information.
Amaysim are one of the only phone companies which allow their plans to be bought as either prepaid or postpaid variants.
Value for money – how do Amaysim stack up against the competition ?
Money Magazine has awarded Amaysim twice for having the best unlimited and as you go plans !
Choice put Amaysim at the top of the list for value for money.
Amaysim are one of the Australian leaders for value for money in SIM Only plans.
Amaysim offer good value across their range of plans, when compared to major rivals.
Amaysim’s customer service
Customer service is actually the team that deals with any technical service issue you have. The most common method of contacting them is usually through the call center but customer service includes your use of the self service app they have and any other way you might contact Amaysim to progress an issue you’re having. Customer satisfaction, which we covered above, is an overall measure of how much people like their phone company, which takes in to consideration customer service.
Amaysim’s customer service is one of the best in the industry. The call center is one of the few which is still in Australia. Most other phone companies have shipped theirs overseas. When you have an issue with your Amaysim service, you get through to someone who resolves your problem quickly because they work in Chatswood and you can have a clear conversation. The best customer service team is one you never have to call and that’s probably part of Amaysim’s success. Their service is nice and simple and it just works.
Amaysim do well for customer satisfaction, too.
Not so good things about Amaysim
Every phone company has elements to their service which are not as good as those offered by the competition.
- Amaysim’s plans do not include free content :
Content or entertainment is an increasingly prevalent part of typically higher end (more expensive) phone plans in Australia. Optus and Telstra’s plans now usually include some form of value added extra, in the form of data free streamed media. This sort of inclusion is usually free music or free video . If you’re interested in sport on your phone or have a service like Spotify, you might like to consider a plan with this sort of data free inclusion. It can save you up to 3GB of data per month. On the other hand, if you don’t value this sort of extra, Amaysim will offer better value on core data inclusions.
- No extra data management facilities :
There is a trend towards offering fairer data inclusions in Australia. Belong Mobile provide a ‘data vault’ – a scheme which allows you to use the data you’re given at any point. If you don’t use it one month, it is added to your data vault and you can use it later – even months later. Similarly, Boost Mobile and others, including Optus, offer data rollover – a similar plan facility under which any unused data is ‘rolled over’ in to the following month. Amaysim don’t have these nice to have facilities.
Network information for those considering Amaysim
Amaysim use the Optus 3G and 4G network. Here’s a chart showing how much people like Amaysim’s network performance, compared to some of their major competitors.
Amaysim use the full Optus 3G and 4G network.
This chart shows the value of good customer service and satisfaction. While they use the same networks infrastructure, Amaysim’s customers are actually happier than Optus’ !
- All of Amaysim’s plans now offer 4G data speeds :
4G data is superfast. It’s likely faster than your home NBN or fixed broadband connection. Around two thirds of Australians now have 4G enabled phones. Remember, even if you have a slightly older 3G phone a 4G enabled SIM from Amaysim will still work in your phone.
- Coverage comparable to all MVNOs :
Amaysim’s network coverage on the Optus network is comparable to every other 4G network. From a 3G perspective, the Telstra network covers a lot more land but not a great deal more of the population. See our coverage page for more details.
More on Amaysim’s prepaid plans ?
Any of Amaysim’s plans can be bought as either prepaid or postpaid plans. Prepaid services do not require a credit check. That can make them appeal to people without a credit history or someone who has a bad credit history. Prepaid plans are often used by young people for exactly this reason. The process for setting up an Amaysim prepaid SIM is similar to their postpaid offering :
- Navigate to the Amaysim website :
Click through from this page, work through the checkout process.
- Await SIM Delivery : Amaysim’s delivery processes are slick. If you live in a major metro area of Australia, you could get the SIM you order in as little as 3 hours. If you’re outside, you might have to wait until the next day.
- Activate – on Amaysim.com.au :
When the SIM is delivered to you, go back to the Amaysim website to activate it. Activation takes care of what the phone companies call provisioning. It lets them associate you with the SIM you’ve bought. If you want to keep your phone number, you tell them that at the point of activation and they’ll bring it across for you.
- Choose prepaid :
At the point of activation, you will be asked if you want to activate the service as prepaid or postpaid. It’s your choice. We explain the benefits of choosing a prepaid service from Amaysim, below.
- Apply Amaysim Recharges from that point :
If you choose prepaid, you will buy recharges for your Amaysim service every 30 days. You can ( buy and ) apply a recharge voucher online, using their app or in many retail stores around Australia.
How can I perform an Amaysim Recharge ?
Auto-recharge takes away the conscious choice to recharge your service. Amaysim set their prepaid plans us to auto-recharge by default. You can turn this off in their online self service portal if you would like to.
- Auto recharging is easy :
You can recharge your Amaysim service online, through their self service website, using their app or by sending an SMS to Amaysim. There are a couple of things to remember.Auto-recharge has been designed to overcome the only negative associated with prepaid plans – the need to recharge them when they run out of credit. As we’ve said, this can come at unfortunate and inconvenient times. That means a service which auto-recharges can be useful. It does, however, blur the lines of benefit associated with a prepaid plan. As we’ve said, one of the best thing about prepaid plans is the ability to manage the spend associated with them.
- You get a recharge :
We always recommend that you recharge online or using the app. It’s the most convenient method available but also, sometimes the phone companies provide additional incentives for you to work this way – because it’s cheaper than you calling them. Other ‘channels’ which will sell you a recharge voucher for your Amaysim prepaid service include retail stores around Australia, an IVR ( That’s where you call them and talk to a machine ) or, you can even send them an SMS with your debit card details.
- Denominations :
You can buy a variety of Amaysim recharge denominations. Spend levels start at $10 but you can also add : $15, $20, $30, $50, $100 to your Amaysim prepaid service to top it up.
Summing up Amaysim’s plan range
Amaysim are one of the only phone companies to have a plan range which is easy to navigate. And within that plan range, you can choose whether you want any plan as a prepaid or a postpaid variant.
It’s staggering a simple mechanism for customers to navigate and amazingly effective and giving customers what they want. In our view, it’s something that every phone company should do.
They’re one of Australia’s biggest phone companies and should be on your short list for consideration.