I haven’t heard of Amaysim before, can I trust them?
Amaysim have been in market for over a decade now. They launched back in 2010 and made a splash at the time. Their plans had ‘unlimited’ minutes and SMS included – something we now all take for granted.
They’re a successful company and one of the largest phone companies in the country. They have more than 1.2 million users – a number which continues to rise.
They offer good value plans, have some of the best customer satisfaction levels in the industry (see the charts in the article below) and they’ve received endorsements from Money Magazine, among others for the value they offer in their SIM Only plans.
Can I keep my number when switching Amaysim?
Yes you can. You can keep your number if you move to Amaysim or you can start again and get a new one. It’s up to you.
How is Amaysim coverage in my area?
Amaysim use the Optus 3G and 4G Plus network; you can verify what the signal is likely to be like in your own area on the Amaysim coverage checker. (It’s a rebranded version of Optus’ coverage checker because, of course, Amaysim use the full Optus network.)
We have details and infographics on their coverage (including how it compares to other major networks) in this article.
What does “you can move up or down plans ‘without penalty’ mean” ?
In our article on this page, we use the phrase ‘you can move up or down (Amaysim’s plan range) without penalty.’ What we mean is that, each month, if you want to up or down plans (for example, up from a $20 to a $30 monthly spend), there is no penalty imposed on you by Amaysim.
Just be aware, however, that, recently, Amaysim started including data rollover in their prepaid month to month plans. If you do move up or down a plan, while they won’t penalize you for doing it, you will lose the data you’ve banked on the plan.
Can I cancel my service if I’m not happy?
Of course you can ! You’ll have to finish up the month you’re in and cancel any automated payments you have set up. However, after that, unlike most phone company deals, you’ll be free to get moving.
Are Amaysim’s plans prepaid or postpaid ?
It used to be the case that Amaysim was one of the few phone companies which offer you the choice of how you’d like to pay for your plan. Amaysim changed this in 2018, making all their plans prepaid. Customers who were on post-paid plans prior to this can remain on their plans.
If you’re not sure which type of plan to take, choose :
- Prepaid if you like to know exactly how much you are going to spend each month and to consciously choose any extras you need. (For example, international calls. )
- Postpaid if you prefer the convenience of your bill being managed and charged to you automatically.
If you want a postpaid plan, there are others on the Optus network which offer that sort of plan. Consider Moose Mobile, for example.
How do Amaysim and Optus work together?
Amaysim is now part of Optus although it is still (much like Gomo) managed as a separate business. They have separate offices, based in Sydney City, a completely different management team, different staff and different ideas. Amaysim have their own range of plans which are completely different to Optus’.
But, ultimately, they all roll up to the same company which overseas the different brands.
- Excellent value across the range
- Powered by the Optus 3G /4G network
- Now all data rollover indefinitely
- No contracts - all plans are prepaid
- Recently improved included International Rates
- 19 numbers not included ( banned from this plan )
- Also consider Gomo, Dodo and Moose on Optus network
- Or Boost on the Telstra Mobile network
Everyone wants to get the best price plan deal. Not everyone wants a new phone. These days, a lot of people own their device outright.
MVNOs (Mobile Virtual Network Operator) are smaller phone companies that resell the major telcos’ networks. Amaysim have been operating over here, in Australia, since the end of 2010. They recently acquired both Jeenee Mobile and OVO Mobile, increasing their subscriber base and market share. Later, Amaysim themselves were recently acquired by Optus for $250mn.
The Amaysim brand is still alive and well, and they offer good value on the Optus 3G+4G network and a range of plans which will suit most needs.
- All Amaysim plans are prepaid:
Amaysim changed their set up in 2018. Now, Amaysim plans can only be bought on prepaid SIMs. This greatly simplifies the process of picking a plan. In our view, every phone company should do the same thing.
- No contract means ultimate flexibility:
Because Amaysim sells all SIMs on prepaid month-to-month agreements, there aree no contract to worry about. You can cancel or remove yourself from this sort of agreement at any time. There are no termination fees, no arguments and there is no time wasted.
- Amaysim also offers PAYG Plans.
PAYG (Pay As You Go) plans are a small but useful part of the market. Amaysim’s PAYG plans can be bought on prepaid SIMs. PAYG plans are right for you if you make around one call a day. Avoid this sort of plan if you use any data at all.
- And they’ve recently added short and long life plans, too.
Short validity plans – such as those which last 7 days are a niche market but can serve the needs of some people – particularly those who are a little cash strapped. Similarly, Long Life plans can suit some people – who use their phone rarely.
- Best in class customer satisfaction:
Amaysim has won a number of awards relating to the quality of their customer satisfaction, including Roy Morgan’s annual customer satisfaction award several times.
- Data management facilities:
Following feedback from some pretty cross customers, phone companies have finally started helping their users manage their data better. Amaysim now provides what some might call a ‘data vault’ – a scheme which allows you to use the data you’re given at any point. If you don’t use it one month, it is added to your data vault and you can use it later – even months later. It’s as good as it gets for data management and it’s a standout feature of their plans.
Amaysim has broadened its product range recently but only to add more data options. The core products are the same.
- Unlimited (voice and SMS) Plans :
Unlimited plans e one of the things Amaysim is famous for. All their plans have unlimited voice and SMS in Australia, to Australian numbers included. Both normal and long expiry plans offer Unlimited voice and SMS.
- PAYG Plans :
Amaysim’s PAYG plan is a Pay As You Go plan. The recharge window ( the expiry period ) for Amaysim’s PAYG prepaid recharges are 365 days.
Our Amaysim review shows how well Amaysim does when put side by side against their major competitors. Amaysim aligns well when compared on Unlimited plan inclusions. Source. WhatPhone Analysis
- International TXT / SMS:
Amaysim offers some international inclusions on their plans costing $30 and above each month.
The table above does not cover Amaysim PAYG plans. See our specialized page for more details of Australian PAYG plans.
Roaming is not a core plan inclusion with Amaysim. It can, however, be paid for on top of plans. If you take a prepaid plan and want to roam, you will have to have an additional balance. You will be able to add it from their app. Roaming calls will be deducted against that balance.
- Short Life Plans:
Amaysim offers a single plan with a short life of 7 days. It has a significant data balance for such a brief validity period. This sort of plan is squarely aimed at teenagers who bust through a lot of data without thinking about it, rarely think ahead and don’t budget well.
- Long Life Plans:
Finally, Amaysim has also recently added some long life plans – with validity periods of 6 or 12 months. These plans appeal to people who don’t use their phone much or for those who keep a second phone around the house or car as a backup to use in the case of emergencies.
For International calls on plans under $30 per month, prepaid customers need to add additional credit to their account, in order to make International Calls. Cash can be added to your balance using Amaysim’s online services – their website or app. Once you have a balance – say $10 – on your account, International Calls, once connected will be charged against that balance. For example, it might cost 10 cents a minute to talk to the USA from your $20 Amaysim plan. With a balance of $10 on your account, you could talk for 50 minutes.
For customers using Amaysim’s unlimited plans with a face value of $30 and up, unlimited calls and texts to 28 selected countries are automatically included at no extra cost. If you have a different plan, have used up your included international calls, or wish to call a country not on the list, you’ll need to know how much you’ll be charged per minute.
Amaysim customer who is looking to go overseas will be using Amaysim’s International Roaming Rates, as soon as they activate the phone they’re using in a new country.
Taking your phone to use while you travel might be convenient, but it can also be very expensive. Don’t assume that because you have a great plan with lots of inclusions in Australia, that the same features will be available once you travel. Roaming requires you to sign up for a whole new set of rates that can be surprisingly expensive if you’re not careful.
Even the Amaysim website encourages customers that purchasing a local SIM is the cheapest way to communicate while overseas, before advertising their own rate.
If you do decide to use the Amaysim mobile roaming, you will be able to access roaming with your Amaysim SIM in over 50 countries. Global roaming is turned off by default on Amaysim plans, so you’ll need to enable it in your account or app settings prior to leaving Australia if you want to access its features. If you’re a pre-paid Amaysim customer, you’ll need to make sure you have extra credit in your account to cover the cost of your roaming.
Another task before you leave is to make sure you understand the roaming rates for the areas you’re visiting. If you plan to travel to a country not often visited by Australians, you should check that roaming is even available from Amaysim.
Amaysim does not offer any access to the data from your Australian plan inclusions while overseas. That means that every service you use will be paid for over and above the usual cost of your plan. Data in particular can be expensive, and it’s very easy to use more than you think. International roaming charges can be found on the Amaysim Mobile Roaming webpage.
Amaysim roaming rates
If you’re going on a cruise you are able to access roaming while at sea, but it is very expensive. You’ll only be able to make and receive calls and SMS, as data is not available. Making and receiving calls, including voicemail, is $4 a minute. Sending an SMS at sea will cost you $1, but they’re free to receive.
Remember that you will pay for the calls you make but also the calls you receive, and also for retrieving voicemail. Sending an SMS costs, but receiving them is free. MMS requires you to pay for the message plus the data it takes to send or receive. Rates start from:
- $4 per minute to make or receive calls, or to check or receive voicemail
- $1 to send an SMS, free to receive
Keeping roaming charges low
With a few precautions, you can make the most of global roaming convenience and reduce your charges. Keeping your mobile data turned off at all times except in an emergency will save you money. Aside from casual internet use, people often turn on their data to use their GPS. Save data by downloading the maps of your location beforehand, so you always know where you’re going.
Your phone will have an option to activate call forwarding for all incoming calls, which will stop you paying a lot for other people to call you. Their calls will go straight to voicemail so you can check at your leisure. Use Wi-Fi wherever possible, especially to access online call services like Skype or Facebook Messenger. You might also like to consider a calling card, although you will need to carefully research the company selling the card and their rates to make sure it is actually a better option.
Keeping in contact while overseas doesn’t have to cost you the earth, but don’t leave it to chance. Researching your destination, counting the cost, and turning off unnecessary services will help keep your bill in check.
Buying a local SIM.
Amaysim advises customers that the best solution to avoiding roaming charges is to buy a local SIM on arrival. When your own phone company is telling you that it might not be best to use their SIM while travelling, it’s worth listening to. Your country of origin will have SIM cards available for purchase, and with some research before you set out they should be easy to acquire and use.
The advantage is that you can access coverage and rates just like the locals, and in the local currency. If you are a frequent traveller, you can reuse the SIM; but even if you’re not, the cost is normally low. The disadvantage is that not all phones will be compatible with overseas SIMs, so you’ll have to check before you leave. You will also have a slight delay in communication while you hunt down a SIM, but there are online companies who can send you one in the post if you want to avoid the wait.
Customer service is actually the team that deals with any technical service issue you have. The most common method of contacting them is usually through the call center but customer service includes your use of the self service app they have and any other way you might contact Amaysim to progress an issue you’re having. Customer satisfaction, which we covered above, is an overall measure of how much people like their phone company, which takes into consideration customer service.
Amaysim’s customer service is one of the best in the industry. The call center is one of the few which is still in Australia. Most other phone companies have shipped theirs overseas. When you have an issue with your Amaysim service, you get through to someone who resolves your problem quickly because they work in Chatswood and you can have a clear conversation. The best customer service team is one you never have to call and that’s probably part of Amaysim’s success. Their service is nice and simple and it just works. Amaysim do well for customer satisfaction, too.
Every phone company has elements to their service which are not as good as those offered by the competition.
- Amaysim’s plans do not include free content:
Content or entertainment was a prevalent part of typically higher end (more expensive) phone plans in Australia for a while. The fad has now all but passed. Optus or Telstra plans might give you access to some sport – usually, now, at an additional cost. Other providers like OVO Mobile who used to offer content have now disappeared from the market.
- No 5G component to their services:
While Amaysim use the full Optus 4G Plus network, Amaysim do not yet have access to 5G data speeds at this time. It’s worth noting, however, that Amaysim were one of the first brands that Optus offered 4G network access to, years ago, when that was the latest, greatest thing. If you have a 5G phone, you’ll need to go to one of the larger brands for a 5G plan, at the moment.
Amaysim uses the full Optus 3G and latest 4G Plus network. Here’s a chart showing how much people like Amaysim’s network performance, compared to some of their major competitors.
This chart shows the value of good customer service and satisfaction. While they use the same networks infrastructure, Amaysim’s customers are actually happier than Optus’ !
- All of Amaysim’s plans now offer 4G data speeds :
4G data is superfast. It’s likely faster than your home NBN or fixed broadband connection. Around two thirds of Australians now have 4G enabled phones. Remember, even if you have a slightly older 3G phone, a 4G enabled SIM from Amaysim will still work in your phone.
- Coverage comparable to all MVNOs :
Amaysim’s network coverage on the Optus network is comparable to every other 4G network. From a 3G perspective, the Telstra network covers a lot more land but not a great deal more of the population. See our coverage page for more details.
Amaysim’s plans can be bought as prepaid plans. Prepaid services do not require a credit check. That can make them appeal to people without a credit history or someone who has a bad credit history. Prepaid plans are often used by young people for exactly this reason. The process for setting up an Amaysim prepaid SIM :
- Navigate to the Amaysim website :
Click through from this page, work through the checkout process.
- Await SIM Delivery :
Amaysim’s delivery processes are slick. If you live in a major metro area of Australia, you could get the SIM you order in as little as 3 hours. If you’re outside, you might have to wait until the next day.
- Activate – on Amaysim.com.au :
When the SIM is delivered to you, go back to the Amaysim website to activate it. Activation takes care of what the phone companies call provisioning. It lets them associate you with the SIM you’ve bought. If you want to keep your phone number, you tell them that at the point of activation and they’ll bring it across for you.
- Apply Amaysim Recharges from that point :
If you choose prepaid, you will buy recharges for your Amaysim service every 28 days. You can ( buy and ) apply a recharge voucher online, using their app or in many retail stores around Australia.
Auto-recharge takes away the conscious choice to recharge your service. Amaysim set their prepaid plans us to auto-recharge by default. You can turn this off in their online self service portal if you would like to.
- Auto recharging is easy :
You can recharge your Amaysim service online, through their self service website, using their app or by sending an SMS to Amaysim. There are a couple of things to remember.Auto-recharge has been designed to overcome the only negative associated with prepaid plans – the need to recharge them when they run out of credit. As we’ve said, this can come at unfortunate and inconvenient times. That means a service which auto-recharges can be useful. It does, however, blur the lines of benefit associated with a prepaid plan. As we’ve said, one of the best thing about prepaid plans is the ability to manage the spend associated with them.
- You get a recharge :
We always recommend that you recharge online or using the app. It’s the most convenient method available but also, sometimes the phone companies provide additional incentives for you to work this way – because it’s cheaper than you calling them. Other ‘channels’ which will sell you a recharge voucher for your Amaysim prepaid service include retail stores around Australia, an IVR ( That’s where you call them and talk to a machine ) or, you can even send them an SMS with your debit card details.
- Denominations :
You can buy a variety of Amaysim recharge denominations. Spend levels start at $12 but you can also add : $12, $20, $30, $40, $50 to your Amaysim prepaid service to top it up.
It’s no surprise that Amaysim have 1.2million customers with more joining every day. Their plan range is great their data inclusions are strong and their self service facilities (both the app and website self service) are top notch. In a normal month, you’ll have to find a special offer or deal from a rival at just the right time to be able to beat an Amaysim plan.
That said, there is a dark cloud on the horizon. Telstra and Vodafone have recently announced a network sharing deal which will give, particularly Vodafone, a facility they’ve never had before – a way to compete with Optus on an axis other than price.
The Amaysim brand has taken unsuccessful steps in to the gas, electricity and solar markets. Those didn’t work out and it had to return to it’s roots – highly competitive SIM Only plans. The challenge now is to stay relevant. With only 4G speeds in an increasingly 5G world and the depressing spectre of soon being associated with the smallest mobile network in Australia, Amaysim is going to have to put it’s thinking cap on to stay relevant in an ever changing market.
Amaysim are one of the only phone companies to have a plan range which is easy to navigate. Reducing the complexity of their plan range so show only prepaid plans was a worthwhile step. It’s an effective and simple mechanism for customers to navigate, and amazingly effective and giving customers what they want. In our view, it’s something that every phone company should do.
They’re one of Australia’s biggest phone companies and, in our view, Amaysim should be on your short list for consideration.
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