Who is Felix Mobile?
Felix Mobile is an environmentally friendly telco and is the first Australian telco to rely on 100% renewable energy. They also pledge to plant a tree for every month you remain a Felix customer. Felix Mobile is owned by TPG.
Why is Felix Mobile referred to as a fully digital telco?
A digital telco operates without face-to-face interactions. Felix Mobile doesn’t have any brick-and-mortar stores for you to stop in and make purchases. Instead, you’ll manage your plan and request customer support on the Felix app.
Felix Mobile is one of the few plan providers to offer eSIM, which means you can activate your plan within minutes as long as you have an eSIM-enabled device. If you want a physical SIM card, you’ll have it delivered to your mailbox in 1 to 3 days.
How do Felix Mobile unlimited data inclusions work?
Felix is the only telco in Australia to offer genuinely unlimited data on a mobile SIM plan without throttling your download speeds to 1.5Mbps after you exhaust your allocated data amount.
Instead, you’ll get a 20Mbps data speed on the Unlimited Data plan, and you can use as much data as you like in Australia.
On the 25GB and 50GB plans, you can still use data once your data allocation is exhausted, but you’ll be limited to 1.5Mbps (which is what most other telcos mean by unlimited).
Is Felix Mobile’s plan prepaid or postpaid?
Felix offers 3 prepaid plans. Many prepaid plans are 28 days, which means you’ll need to buy more than 12 plans per year. But, Felix’s prepaid plans have a full 30-day expiry, so you’ll save money over the course of a year.
Just keep in mind that Felix recharges your SIM plan automatically, so be sure to cancel before your next recharge if you’re thinking of switching.
Is Felix Mobile’s coverage any good?
Felix resells Vodafone’s 4G network, which covers 96 percent of the population. If you’re in an urban or suburban area, you can expect great coverage from Vodafone.
What are Felix Mobile’s environmentally friendly features?
Felix is one of the only Australian telcos that has been certified as carbon neutral by the Climate Active initiative. We’ve written an article about carbon neutral and net zero carbon to give you an idea of what these environmentally friendly terms mean.
Felix is the only Australian telco operating on 100% renewable energy. And, for every month you remain a Felix Mobile customer, Felix has pledged to plant one tree on your behalf. You’ll be sent a report detailing your trees’ progress. The telco has already planted over 1,200,000 trees across Australia, British Columbia, India, Guatemala, the Philippines, and the Andes in South America.
What is Felix Mobile’s Happiness Guarantee?
Felix has a cool feature called the Happiness Guarantee, which lets you request a refund after 7 days of activating your SIM if you decide a plan isn’t for you. Just request the refund via the Live Chat on the Felix app or the Felix website.
- Unlimited data, unlimited calls and texts
- Unlimited data rollover for capped data plans
- Full-month plans rather than 28 days
- Wi-Fi calling and VoLTE included on plans
- Pause your plan for up to 242 days
- Add-on packs for international calls and roaming
- Environmentally friendly telco
- Data speed capped at 20Mbps for unlimited plan
60 second overview
- Felix is a TPG Telecom/Vodafone sub brand
- It uses the Vodafone 4G network
- One plan includes unlimited data at speeds of up to 20Mbps
- Felix is certified carbon neutral and operates on 100% renewable energy, plus a tree is planted on your behalf for each month you’re an active subscriber
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After a long and drawn-out battle with the ACCC, a federal court allowed the $15bn Vodafone and TPG merger to proceed in 2020. The newly merged entity took on the name TPG Telecom and became the third-largest telco in Australia.
Following the merger, we saw TPG Telecom make a number of moves. For one, Vodafone continued to operate with its brand name in Australia, and its 5G network began rolling out despite falling behind Optus and Telstra.
But there was another significant move – TPG Telecom launched its sub-brand Felix Mobile Felix Mobile joins Lebara, TPG, iiNet and others as part of the ever-growing collection of TPG Telecom sub brands. It uses Vodafone’s 4G network like other mobile brands under TPG Telecom, but Felix Mobile is unique for a number of reasons:
- Felix Mobile is a fully digital mobile phone company.
- It targets environmentally-conscious Australians with a carbon neutral approach.
- It is the only telco to offer a SIM-only plan with unlimited data.
As a major telco’s sub-brand, Felix Mobile competes with Optus’ Gomo, and Telstra’s Belong and Boost. These sub-brands are like MVNOs (Mobile Virtual Network Operators), offering cheap, straightforward SIM plans to give customers alternatives to their parent telco’s pricey and complicated offers.
In this article, we’ll tell you all about Felix Mobile’s SIM-Only plans, and compare it to similar offers from other telcos to help you choose the best fit for your needs.
Here’s a look at the key features of Felix Mobile’s SIM only plan:
- eSIM plan
Felix offers eSIM plans, so your entire sign-up process can take place online in a matter of minutes. All users have to do is purchase Felix’s plan, download the app and set up your eSIM and preferred settings by following the prompts.
- Prepaid with a full month expiry
Felix’s plans are prepaid SIM-only plans with no lock-in contracts or exit fees, using the full Vodafone 4G network. The Vodafone network covers 96 percent of the Australian population, which isn’t the best when compared to Telstra (99.4 percent) and Optus (98.8 percent). However, unlike many other telcos’ prepaid plans which have a 28-day expiry, a Felix recharge will last you the entire month just like a postpaid plan. But keep in mind that your Felix plan will renew automatically, so if you decide to cancel, try to do so before your next month begins.
- Unlimited data
Perhaps the most unique feature of Felix Mobile’s SIM plan is that it includes unlimited data. On the unlimited plan you won’t be able to access speeds beyond 20Mbps, but that’s more than fast enough and we’ll tell you why later in this review.
- Unlimited voice, SMS, and MMS
You’ll also get unlimited standard national calls, texts, and MMS within Australia. Although this has quickly become expected in plans around this price range, it’s great to see that Felix has included unlimited talk and text in addition to unlimited data.
- Pause your plan
The Felix app has a feature called Plan Pause, which allows you to pause your plan for up to 242 days. This really comes in handy if you travel outside the country and don’t want to lose your current month’s inclusions that you’ve already paid for. The great part is that you can still use any international roaming add-on you may have purchased, just in case you travel overseas.
- Environmentally friendly
If you’re concerned about the environment, then you’re Felix Mobile’s target consumer. Felix will plant a tree for every month you’re an active subscriber, and relies on 100 percent renewable energy for electricity. We’ll expand on these unique qualities later on in this review.
- International add-on features
Felix Mobile’s SIM plans don’t include any international inclusions or roaming, but you can purchase add-on packs. For an additional $5, you’ll get unlimited international calls and texts from Australia to over 40 selected countries. You can also purchase a $20 add-on for roaming, which includes 4GB of data at speeds of up to 20Mbps, 100 standard minutes, and 100 standard SMS whenever you’re in one of over 40 selected countries. The roaming add-on lasts 365 days.
In Australia, it’s been over a decade since we saw mobile plans with “unlimited” data that was really unlimited. Instead, we’ve seen a lot of plans that include unlimited calls and texts, which have become somewhat expected in certain price ranges. The closest we’ve seen to unlimited data are plans that throttle your download speeds to 1.5Mbps (or a little bit more, depending on the telco and plan) after you exhaust your plan data. But after a month living on 1.5Mbps, we found such plans to be quite limiting if you’re a heavy streamer.
The Felix Mobile Unlimited Data plan download speed is capped at a maximum of 20Mbps, but that’s actually quite fast. At speeds of 20Mbps, you can stream HD videos smoothly, and download large files in a reasonable amount of time. You can’t do either of those comfortably if you are on a plan that throttles your speeds to 1.5Mbps.
To put it in perspective, the slowest NBN plan has max speeds of 25Mbps and costs a lot more than $40. Felix Mobile offers you unlimited data at max speeds of 20Mbps (just 5Mbps slower than the cheapest NBN plans) for just $40. We say that’s a pretty good deal.
However, a plan with unlimited data isn’t for everyone. To figure out if this plan is right for you, try to determine just how much data you use in a month. A lot of consumers have fixed or mobile broadband plans for their home, so maybe you don’t use your mobile data when you’re at home. This would mean that your Felix plan’s unlimited data will only be used when you’re out and about, and it might quickly become a waste because you likely won’t need that much data.
If you want to use your plan’s unlimited mobile data at home, keep in mind that Felix has a fair usage policy that you shouldn’t abuse. You can use your SIM plan’s unlimited data to set up a mobile hotspot for tethering your personal devices, but it can’t substitute your home broadband network. With a speed cap of just 20Mbps, your usage experience will quickly diminish when multiple devices are tethered to your smartphone data.
If you’re concerned about the environment, then you might want to give Felix Mobile a look. We’ve touched briefly on some of their green qualities already, so let’s take a deeper look to see if their efforts are worth your time.
Felix Mobile is certified Carbon Neutral by the Climate Active initiative. If you’re not exactly sure about what that means, we’ve written an article breaking down terms like “carbon neutral” and “net zero” in the telco space, so be sure to take a look.
There are other carbon neutral telcos in Australia, so Felix Mobile isn’t alone in that regard. However, Felix is the first telco brand in Australia to be powered by 100 percent renewable energy.
Felix Mobile has also set a goal of planting 2,000,000 trees by the end of 2024 , with the help of a non-profit organisation, One Tree Planted (OTP). To do this, the telco promises to plant one tree for every month you remain an active subscriber.
In order to be able to plant trees all year round, OTP have made it a global effort, choosing over 10 regions (including Australia) where your tree might be planted depending on the time of year or season.
Felix has already planted over 1,228,968 trees in multiple global locations. Two of those locations are here in Australia — the eastern seaboard and Western Australia for bushfire relief projects. Felix will send you a report detailing your tree’s progress.
Considering these facts, we think Felix Mobile have made a worthy pledge here, and signing up for a plan means you’re making a difference. Keep in mind, though, that it can take as long as 18 months before a tree is planted for each particular month of active subscription.
Telstra have had tremendous success with Boost Mobile, which is the only MVNO that resells the full Telstra network. Telstra has also had great success with its other sub-brand, Belong.
For a while, Optus and Vodafone sat by and watched Telstra build success with its sub-brands. During that time, MVNOs also showed huge growth, snatching up subscribers and market share while the major telcos struggled.
The lure of sub-brands and MVNOs is in the simplicity. MVNOs resell the major tecos’ networks in the form of cheap and straightforward plans. Optus and Vodafone have now entered the market with sub brands of their own – Gomo and Felix Mobile, respectively.
As we mentioned, we haven’t seen a truly unlimited mobile plan in over a decade. What’s common today are plans with throttled data, where your download speed is reduced to around 1.5Mbps when you exhaust your plan data. It stops excess data charges, but it’s not really unlimited – you might get frustrated with how slow the throttled speed is and then purchase additional data before your plan expires.
Now, Felix Mobile has given us something very close to that – unlimited data but with speeds capped at 20Mbps, which is actually quite fast.
Felix Mobile was likely TPG’s response to the strength of Belong and Boost on the Telstra network, which Telstra is using to hoover up the customers who refuse to pay its minimum $62 per month on the main brand. TPG has done a decent job of making Felix Mobile unique in a big phone plan market.
It sits at the front of the pack in some areas like eSIM capability, unlimited data and a pause function. Add-ons are affordable and flexible. Felix Mobile has grown from 1 single plan to 3 and is one of the most earth-friendly phone plan brands out there. All in all, there are a lot of nice features in Felix’s plans and what it stands for.
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