What is the Felix Happiness Guarantee?

Felix Happiness Guarantee

How Felix Mobile stands out 

Felix Mobile is one of the most unique phone companies out there. After the $15 billion TPG/Vodofone merger last year, the newly formed TPG Telecom launched Felix Mobile to add to their lineup of sub brands. But Felix has a ton of features that make it strand out from the rest:

  • Felix Mobile is fully digital – the entire subscription process takes place on the app
  • Felix only offers one SIM plan
  • The plan includes unlimited data with maximum download speeds of 20mbps
  • Felix will plant a tree for each month a customer remains on their plan
  • Customers get the Felix Happiness Guarantee.

Most of Felix’ unique features speak for themselves, but what exactly is Felix Happiness Guarantee? We’ll tell you all about why this feature might be a great reason to give Felix a try.

About Felix

Before we jump into the details of Felix Happiness Guarantee, let’s start with a little background on the telco. 

TPG Telecom became the third largest telco in Australia after the merger between TPG and Vodafone formed the entity. With Telstra having success with mobile sub brand Belong, TPG Telecom launched a sub brand of their own – Felix Mobile.

Now, Felix competes with both Telstra’s Belong and Optus’ Gomo, along with the vast MVNO market. In order to succeed, Felix has to stand out with unique features that grab the attention of Australians.

So far, Felix has been able to do just that. The telco is the only sub brand that offers unlimited mobile data in a SIM plan, and they do at a very competitive price. We’ll cover their SIM plan inclusions next, so you’ll know if Felix is worth a look.

Felix Mobile’s SIM plan

Felix only offer one plan. Here’s what you need to know about it:

  • Prepaid SIM plan that recharges automatically on a full-month cycle
  • Vodafone 3G/4G network covering 96 per cent of the population
  • Unlimited standard national talk and text
  • Unlimited data at speeds of up to 20mbps

Felix also offer International add ons:

  • $5 add-on for unlimited International calls and texts to 40 selected countries
  • $20 add-on for International roaming, including 4GB of data at speeds of up to 20Mbps, 100 standard minutes, and 100 standard SMS whenever you’re in one of over 40 selected countries, and this add-on lasts 365 days.

Felix Mobile is a fully digital telco, so don’t expect any brick and mortar stores for walk-in assistance. The Felix plan is purchased and activated on the app, and all other account management processes and support are initiated through the app as well.

What is Felix Happiness Guarantee?

If you’re a heavy gamer or streamer, then you’ll love Felix’ unlimited data. No other sub brand or MVNO offers unlimited data in a SIM plan. In fact, the only other unlimited plan in Australia comes from Vodafone at more than double the price of Felix’ plan.

But if you’re still not convinced that Felix is right for you, the telco will give you a chance to change your mind after purchasing a plan. The Felix Happiness Guarantee allows customers to use their Felix plan for 7 days before deciding whether to remain on the plan. If you choose to cancel your plan within those 7 days after activation, Felix will refund your money in full.

To take advantage of the Felix Happiness Guarantee, let Felix know you don’t want to continue with their service by chatting with them on the Felix app or website. You can also contact Felix Mobile via email at [email protected] or leave a voicemail 1300 801 856.

Other unique features from Felix Mobile

Besides being the only sub brand with an unlimited data SIM plan, Felix has some other unique features as well.

Felix caters to environmentally friendly Australians. The telco is certified carbon neutral by the Climate Active initiative, and sources 100 per cent of its power from renewable energy.

As we’ve mentioned, Felix will plant one tree for each month a customer remains on an active SIM plan. The telco has a goal of planting 1,000,000 trees around the world by 2022, and has already planted over 120,000 trees in five locations so far, including eastern seaboard and Western Australia.

Another unique feature that we like is Felix Plan Pause, which allows customers to put their plan on hold for up to 242 days. For customers who travel outside of the country for extended periods of time, this feature could really come in handy by allowing them keep their plan active while they’re overseas.

Final words

All telcos want you to believe that they offer the best plans in Australia, but not too many will actually guarantee it. Felix backs up their claim with a Happiness Guarantee, giving customers 7 days after activation to cancel their plan and get a full refund. With such a bold guarantee in place, you can try Felix risk-free for 7 days to find out if the telco is the right fit for you.  

Neil Aitken

Having worked in 3 countries for 4 telcos on both voice and data products, Neil is in a position to give you the inside track. Get beyond the marketing messages to the best plan for you.