Moose Mobile Plan <br>Review and Comparison

Moose Mobile Plan
Review and Comparison

  • Use the Optus 3G, 4G, and 5G network
  • Moose offer some of the best mobile data inclusions
  • Nothing you don't need in these plans
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Common Questions About Moose Mobile

Who should consider Moose Mobile ?

We recommend Moose Mobile to people who want a postpaid service (the alternative, are our prepaid plans) without a bunch of unnecessary extras. Moose offer great data inclusions across a broad range of price points, too.

Can I keep my phone number if I move it to Moose Mobile ?

Oh, yes, you can. You can read more about it here.

What network does Moose Mobile use?

Moose use the Optus 3G, 4G, and 5G network. They’re a reseller or ‘MVNO’, meaning they have access to the entire Optus coverage map. You will get exactly the same 3G, 4G, and 5G network access, coverage, and speeds as if you were with Optus themselves.

Are there any unusual fees due for Moose?

Moose is a new telco, and they have some unusual fees. You can find out more about them in the CIS (Customer Information Statement) on their website, below the plan you’re considering.

The unusual fees we’d point out are :

  • Australia Post payment handling fee:
    Moose charges $2.50 if you pay your bill through Australia Post. Why not do it online instead? That’s free. Note that delivery is free – most operators offer free postage for your SIM card.
  • Bpay handling fee:
    If you pay your bill using Bpay, Moose Mobile charges a $1 handling fee.
  • Late payment fee:
    Moose charges an additional $15 if you pay your bill late, regardless of your chosen plan. While late payment fees are not unusual, charging $15 is quite steep, especially if you’re on one of their smaller plans that cost much less than the $15 late fee itself.

Do Moose have a Self Service App ?

You have always been able to access Moose’s self service facilities online (through any internet connection).

People underuse self service apps. Such apps help with some of the thorny problems of telco, especially managing data usage.

How much is extra data with Moose Mobile?

Moose charges $0.00879 per MB for data once you’ve used up the limit on your data balance. That’s around $9 per GB. Charging this way for extra data has several benefits, which we will explain in the article below.

What do they mean when they say ‘Unlimited’ calls and SMS ?

What does ‘Unlimited’ mean?! We’ve all been confused about this at one point or another, haven’t we? In the case of Moose, Unlimited means Unlimited domestic (within Australia, from your phone to another phone in Australia) calls and SMS.

International SMS and MMS are deducted from the International credit included in your plan. If you don’t have any, you’ll be charged 50 cents per SMS and 75 cents per MMS in addition to your monthly fee.

What's good

  • All plans come with unlimited Australian Voice and SMS
  • Great data inclusions over broad plan range
  • No unnecessary extras
  • Nice approach to out of bundle data charging
  • Australian customer support

What's bad

  • Offers only postpaid plans
  • 'Unlimited' doesn't apply for international SMS and MMS -- you pay for those

Moose Mobile Review – Should you go with them ?

Moose Mobile is a relatively new postpaid SIM provider based in Brisbane, established by some telco veterans with extensive phone company experience.

However, less than 2 years ago, Swoop, an Australian ISP, completed acquisition of Moose Mobile for $24 million. The sum includes $20 million in cash and $5 million in Swoop shares.

Moose entered an already incredibly competitive telco marketplace. They’re an MVNO  – a network reseller – which provides access to the Optus 3G, 4G, and 5G networks. And we say the market is incredibly competitive because Optus has more MVNOs than any other major telco in Australia, and they all operate on the same network.

Moose does have some strong points of difference, however. Let’s examine what makes Moose stand out to determine who their SIM plans would benefit the most.

This Month’s Hot Offers

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50% off! $10.00 for the first 6 months, then $20.
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/ Recharge @28 days VIEW PLAN
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$15 and 28GB bonus data for the first renewal. 32GB/$30 ongoing. Use code DEALWITHIT. T&Cs apply. Ends 29.02.24.

$ 20.00

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Domestic Voice Calls and SMS
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30GB
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30GB for the first 3 months, then 15GB thereafter. Order by 27th February 2024.

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Bundle Offer: $25 when you have AGL energy.

Details of Moose Mobile’s SIM offer

We recommend Moose Mobile to people who want more data without any extras and prefer the convenience of a postpaid plan.

  • Moose only offer postpaid plans:
    The first and most obvious difference between Moose Mobile and their Optus-based network competitors is that they exclusively offer postpaid plans, month-to-month plans. Many consider postpaid plans more convenient than prepaid for a couple of reasons. First, charges are applied automatically to postpaid accounts. There’s no ‘manual’ recharging when you’ve used your data allocation. Extras like international calls work more seamlessly. As a result, Moose adds some choice to the MVNO market because most of the competition is prepaid providers. Second – you pay a bit less – see next point.
  • Postpaid means you’ll pay a bit less over the course of a year:
    Postpaid plans renew on the same day each month. Most prepaid plans have 28-day recharge windows.  That means you tend to save about a month’s worth of fees per year when you go postpaid.
  • Moose is a SIM-Only provider:
    Like most phone companies, Moose is a SIM-Only plan provider. We’ve covered the benefits ofSIM-Only services in detail elsewhere across the site. Most Australians now select a SIM-Only plan for their phone because it’s so much cheaper than taking a contract that can ‘trap’ users for up to 36 months.
  • Moose plans offer great data inclusions:
    We think Moose Mobile is up there with the best for monthly data inclusions. Data is the most important thing in a plan these days, and Moose heap it on generously in their plans.
  • Most Moose plans include unlimited (domestic) calls and SMS:
    Most of Moose’s plans include Unlimited Australian Voice and SMS – only their smallest month-to-month plan doesn’t come with unlimited voice, although it includes unlimited SMS and MMS. Unlimited inclusions like these mean their plans are simple to compare (you’re just looking for the data allowance that suits you), and you don’t have to faff with cap pricing calculations. International SMS and MMS are not free; they are deducted from your International credit or charged at 50 cents per SMS and 75 cents per MMS in addition to your monthly access fees if you don’t have any International credits.
  • Nothing you won’t use:
    Around half of the plans chosen by WhatPhone visitors each month have an entertainment Including entertainment in phone plans is a significant change to the industry and happened almost overnight. Included entertainment could be anything from streamed radio to NRL or AFL games on your mobile. These entertainment plan inclusions are ‘pitched’ as ‘free,’ but the truth is that users pay a premium to receive them – it’s just included in the price. Moose mobile is a ‘classic’ telco because it only offers core network and plan features. Their plans have voice, SMS, and data included. If you’re not into sports or music as part of your plan, you’re better off with Moose than a company that includes them.
  • Preferred ‘out of bundle’ charging:
    Many telcos now offer ‘auto top-up’ data features. Say, for instance, you have a 2GB a month plan from such a telco, and you use it up a week before your plan resets at the end of the month. Instead of charging you penalty rates for the extra data you need for the rest of the month, they add one more GB of data and charge you an additional $10. See the problem? What if you don’t want it? What if you want it, but you don’t use it all?! The telco could add this extra GB on the last day of the month and still charge you $10. The $10 per GB auto-add scheme improved what preceded it: excessive charges for pay-as-you-go excess data usage. Moose, however, have the best of both worlds. Moose charges much lower ‘out of bundle’ rates than almost anyone else in the market. When you go over your included data allowance, you’re not charged $10 there and then – you’re charged a pay-as-you-go rate at $0.00879 per MB, which is around $9 or so if you use a GB of data. (To clarify, Data-only plans will remain at $15.36 per GB. However, month-to-month SIMs and promotional SIMs use the new rate.) So, if you only use a couple of hundred MB, you’ll be charged around $1.50 rather than an automatic $10. Again, you’re not paying for anything you don’t need.

Things to bear in mind about Moose Mobile

  • Moose plans are postpaid – you’ll need a debit card:
    Contrary to popular belief, postpaid plan users do not need to be over 18 years of age, but they do need to have a debit or credit card. You’ll be asked for this as part of the checkout process, and they’ll use it to run a credit check on you. It’s like a hotel asking for a credit card before you check in. With a telco, under a postpaid agreement, you could run up hundreds of dollars worth of charges and, if you were flighty, never pay them. The credit check insures the phone company (here, Moose) against that possibility.
  • Moose won’t charge a service fee for credit card payments:
    Moose won’t charge you a service fee if you use a credit or debit card to pay your bill online. Keep in mind, however, that other payment methods incur extra charges.
  • Refreshingly, the Moose customer support call center is based in Australia:
    To keep costs down, as everyone knows, most call centers have at least one of their components overseas. Moose’s support center is Australian-based, and customers love it from the feedback we’ve seen. Australia is a culturally diverse nation but having an Australian-based call center means people know where you’re coming from and understand all the slang we throw around without thinking about it.

Things that are not so good about Moose Mobile

There are a few things to be aware of with Moose. We see these same service aspects with almost all new telcos. Over time, competitive pressure strips them away, but you must be aware of the following.

  • They charge a payment fee for bills you clear at the Post Office:
    Moose charges a $2.50 Australia Post payment handling fee. Most of the competition don’t.
  • They also charge for using BPay:
    Moose will charge you a $1.00 handling fee for using BPay.
  • They charge a hefty $15 for late payments:
    If you pay your bill late, Moose will charge an extra $15 fee. While late payment fees are not uncommon, Moose applies the same $15 late fee to all plans. This appears unusual, especially for their smallest plan, which costs just $8.80 – almost half the late fee.

Summing up Moose Mobile

We love Moose’s offers. They have great data pricing, and while they enter an almost unbelievably competitive marketplace, their postpaid offering adds choice and flexibility. Try Moose if you want a plan with a healthy data allowance and nothing you don’t need.

And if you have any questions about credit checking, this site should answer them: oaic.gov.au

This Month’s Hot Offers

$20.00

$ 10.00

/ Month to Month VIEW PLAN
Domestic Voice Calls and SMS
Unlimited
Data
12GB
Contract
Month to Month
Network
Vodafone 3G+4G
Promotion
50% off! $10.00 for the first 6 months, then $20.
$30.00

$ 15.00

/ Recharge @28 days VIEW PLAN
Domestic Voice Calls and SMS
Unlimited
Data
50GB
Contract
Recharge @28 days
Network
Optus 4G+5G
Promotion
$15 and 28GB bonus data for the first renewal. 32GB/$30 ongoing. Use code DEALWITHIT. T&Cs apply. Ends 29.02.24.

$ 20.00

/ Month to Month VIEW PLAN
Domestic Voice Calls and SMS
Unlimited
Data
30GB
Contract
Month to Month
Network
Optus 3G+4G
Promotion
30GB for the first 3 months, then 15GB thereafter. Order by 27th February 2024.

$ 30.00

/ Month to Month VIEW PLAN
Domestic Voice Calls and SMS
Unlimited
Data
20GB
Contract
Month to Month
Network
Optus 3G+4G Plus+5G
Promotion
Bundle Offer: $25 when you have AGL energy.