Moose Mobile Plan
Review and Comparison

  • Use the Optus 3G and 4G network
  • Strong Data Inclusions
  • All plans include Unlimited Australian Voice and SMS
  • Nothing you don't need
  • 2018 Award Winners For 'Best Overall'

Top Moose Mobile Plans

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Which competitors should you consider?

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Common questions about Moose Mobile plans

Who should consider Moose Mobile ?

We recommend Moose Mobile to people who want a postpaid service (the alternative, are our prepaid plans) without a bunch of unnecessary extras. Moose offer great data inclusions across a broad range of price points, too.

Can I keep my phone number if I move it to Moose Mobile ?

Oh yes you can. You can read more about it here.

What network does Moose Mobile use ?

Moose use the Optus 3G and 4G network. They’re a reseller or ‘MVNO’ and that means they have access to the entire Optus coverage map. You will get exactly the same network access, coverage and speeds as if you were with Optus themselves.

Are there any unusual fees due for Moose ?

Moose are a new telco and they have some unusual fees. You can find out more about them in the CIS, the Customer Information Statement which you will find on their website, close to the plan you’re considering. The ones we’d call out are :

  • Australia post payment handling fee :
    $2.50. This is charged if you pay your account through Australia post. Why not do it online, instead, that’s free. Note, delivery is free – most operators offer free postage for your SIM.
  • Number changing fee:
    If you change your number after you’ve been with them a while, they’ll charge you $35. It’s extremely rare that a customer would want to do this.
  • SIM Card replacement :
    $25. Again, it’s rare, but if it does happen, it’ll set you back $25.

Do Moose have a Self Service App ?

You have always been able to access Moose’s self service facilities online (through any internet connection.) To this facility, they added an app in mid/late 2017.

Self Service Apps are underused by people in our view. They help with some of the thorny problems of telco, especially managing data usage.

How much is extra data with Moose Mobile ?

Moose charge 1.5c per MB for data once you’ve used up the limit on your data balance. That’s $15.36 per GB. In our opinion, this is a fair way to charge for data and has some benefits over the competition which we explain in the article, below.

When they say ‘Unlimited’ calls and SMS – what do they mean ?

What does ‘Unlimited’ mean ?! We’ve all been caught out at one point or another, haven’t we ? In the case of Moose, Unlimited means Unlimited domestic ( within Australia, from your phone to another phone in Australia ) calls and SMS.

Moose DO include 13 numbers, 1800 numbers, MMS, Voicemail, International SMS and MMS in their Unlimited Plans – not everyone does. So it’s pretty fair.

Which WhatPhone award did Moose Mobile win in 2019.

Moose Mobile was awarded the 2019 ‘Best Postpaid Plans’ award in our 2019 line up.

Moose have set a new bar for the two most important SIM Only plan features since their 2017 launch. Moose have fantastic pricing on all of their plans, especially the data component. But they also lead on customer satisfaction. You can find out more about these awards, other winners and how Moose fit in, in our Moose Mobile review, below.

Independent Moose Mobile Plan Review – Should You Go With Them?

What's good

  • All plans comes with Unlimited Australian Voice and SMS
  • Great data inclusions over broad plan range
  • No unnecessary extras
  • Nice approach to out of bundle data charging
  • Australian customer support
  • 2018 Award Winner For 'Best Overall.'

What's bad

  • Offers only postpaid plans

 

Moose Mobile Review – Should you go with them ?

 

Moose Mobile are a relatively new postpaid SIM provider, based in Brisbane. The company was established by some telco veterans who have been working in phone company retail for some time now.

Moose enter an already incredibly competitive telco market place. They’re an MVNO  – a network reseller – who provide access to the Optus 3G and 4G networks. And that’s why we say it’s incredibly competitive. There are already a number of providers operating on the same network. Optus has more MVNOs than any other phone company.

Moose do have some strong points of difference, however. Let’s take a look at what makes Moose stand out and see who would benefit most from taking a phone plan from them.

 

Details of Moose Mobile’s SIM offer

We recommend Moose Mobile to people who want more data, without any extras, and prefer the convenience of a postpaid plan.

  • Moose only offer postpaid plans :
    The first and most obvious difference between Moose Mobile and their Optus based network competitors is that they exclusively offer postpaid plans. Many consider postpaid plans to be more convenient than prepaid for a couple of reasons. First, charges are applied automatically to postpaid accounts. There’s no ‘manual’ recharging when you’ve used your allocation, of say, data. Extras like international calls work more seamlessly. As a result, Moose which adds some choice to the market. Most of the competition are prepaid providers. Second – you pay a bit less – see next point.
  • Postpaid means you’ll pay a bit less over the course of a year :
    Postpaid plans renew on the same day each month. Most prepaid plans have 28 day recharge windows.  That means, when you go postpaid, you tend to save about one month’s fees per year.
  • Moose are a SIM Only provider :
    Like most phone companies, the majority of MVNOs, Moose are a SIM only plan provider. We’ve covered the benefits of SIM Only services in detail elsewhere across the site. The majority of Australians now select a SIM Only plan and put it in to their own phone because it’s so much cheaper than taking a contract over the 24 months you’re ‘trapped’.
  • Great data inclusions :
    We think Moose Mobile are up there with the best when it comes to monthly data inclusions. Data is the most important thing in a plan these days and Moose heap it on generously in their plans.
  • All their plans come with unlimited ( domestic ) calls and SMS :
    All of Moose’s plans include Unlimited Australian Voice and SMS, which is astounding value given that they start at $14.00. Unlimited inclusions like these mean their plans are simple to compare ( you’re just looking for the data allowance that suits you ) and you don’t have to faff with cap pricing calculations.
  • Nothing you won’t use :
    Around half of the plans that visitors to WhatPhone choose each month have an entertainment  component to them. The inclusion of entertainment in phone plans is a significant change to the industry and it happened almost overnight, last year. Included entertainment could be anything from streamed radio  to the NRL of AFL games on your mobile.  These entertainment plan inclusions are ‘pitched’ as ‘free’ but the truth is, users pay a premium to receive them – it’s just included in the price. Moose mobile are a ‘classic’ telco in the sense that they offer core network / plan features only. Their plans have voice, SMS and data included. If you’re not in to sport or music as part of your plan, you’re better with Moose than a company which ‘includes’ them.
  • Preferred ‘out of bundle’ charging :
    Optus, Telstra and Vodafone ( as well as many competitors ) now offer ‘auto-top up’ data features. Say you have a 2GB a month plan from Optus and you use it up with a week to go before your plan resets at the end of the month. Instead of charging you penalty rates for the extra data you need, they add one more GB of data and charge you an additional $10. See the problem? What if you don’t use it all?! Optus (and the rest) could add this extra GB on the last day of the month and still charge you $10 for it. The $10 / GB auto add scheme is certainly an improvement on what preceded it. Moose, however, have the best of both worlds. Moose charge much lower ‘out of bundle’ rates than almost anyone else in market. When you go over your included data allowance, you’re not charged $10 there and then, you’re charged $15 or so per GB of data. If you only use a couple of hundred MB, you’ll be charged around $3 rather than the $10. Again, you’re not paying for anything you don’t need. Data can be confusing. If you don’t know the difference between a MB, a GB and TB, read our ‘how much data do I need’ article

 

Moose Mobile : WhatPhone 2019 “Best Postpaid Plans” Award Winner

Moose Mobile logo

 

 

 

Postpaid | SIM Only | Month to month agreement | Optus 3G + 4G Plus

Moose are a new Australian phone company which stormed on to the market in early 2017. They offer a fantastic range of plans, with huge data allowances which exceed those available from competitors. Customer feedback has been so good about the company, we had to award them the Best Overall award as part of our 2019 review.

With Moose you’ll get:

  • Best value data inclusions:
    Starting at less than $10 per month, Moose offer consistently strong pricing, especially on their 4G data inclusions.
  • Excellent customer feedback:
    Moose stand out from the pack on customer service with phenomenal online reviews.
  • Nothing you don’t need:
    No included streamed audio or video, these are phone plans with nothing you don’t need.

Moose month to month plans for your mobile

You can read more about this company in our Moose Mobile Review.

CHECK MOOSE† SIM PLANS

 

Things to bear in mind about Moose Mobile

  • It’s postpaid – you’ll need a debit card :
    Contrary to popular belief, postpaid plan users do not need to be over 18 years of age but they do need to have a debit credit card. You’ll be asked for this as part of the checkout process and they’ll use it to run a credit check on you. It’s a bit like a hotel asking for a credit card before you check in. With a telco, under a postpaid agreement, you could run up hundreds of dollars worth of charges and then, if you were of a flighty nature, never pay them. The credit check ensures the phone company (here, Moose) against that possibility.
  • You won’t be charged a service fee to use a credit card :
    If you do use a credit card to pay your bill, they won’t charge you a service fee.
  • Refreshingly, their customer support call center is based in Australia :
    To keep costs down, as everyone knows, most call centers have at least one of their components overseas. Moose’s is Australian based and from the feedback,we’ve seen, customers love it. Australia is a culturally diverse nation but having an Australian based call center means people know where you’re coming from and understand all the slang we throw about without thinking about it.

 

Things that are not so good about Moose Mobile

There are a few things to be aware of with Moose. We see these same service aspects with almost all new telcos. Over time, competitive pressure strips them away but for now, you need to be aware of the following.

  • No free next day delivery :
    Free delivery is 2-4 days for a sim card and 5 -7 days for a phone purchase. Some phone companies can get you the SIM the same day. No-one wants to wait when they’ve made their decision to move. We hope Moose get on top of their logistics and drop this number from a potential 4 days. They do have an option to get next day delivery for $7. Some competitor providers don’t charge for that and in our view, it’s an important part of the product.
  • They charge a payment fee for bills you clear at the Post Office :
    Moose charge a $2.50 Australia Post payment handling fee. Most of the competition don’t.
  • They also charge for using BPay :
    Moose will charge you a $1.00 handling fee for using BPay.

 

Best SIM Only Plans March 2019

Winner ! Prepaid plans with included streamed audio.

optus-logo

Optus are a reliable brand with great coverage , great value and some unique Optus value you won’t find elsewhere.

My Daily Plus :
Unique in Australia, $2 days offers huge data : 
Unlimited minutes to standard Australian mobile & landlines. Calls are charged per min. They also include unlimited STD national SMS & MMSs. With this plan, you are only charged for the days you connect your phone to the network !

  • $2 per day = Unlimited standard national talk and text  + 500MB A DAY. Charged per KB. Auto bump up with an extra 524MB data for an extra $2. Maximum of $4/1GB for the day. All for use in Australia. Fair Go Policy applies.
  • Optus SIM Starter Kit $10.00 = Unlimited calls and SMS/MMS in Oz +  5GB
  • Optus SIM Starter Kit $180.00 = Unlimited calls and SMS/MMS in Oz +  60GB

Epic Data plans:

Epic Value plans:

See our full Optus prepaid review,  check out Optus’ recharge options, or see all prepaid plans.

CHECK OPTUS PREPAID PLANS

Strong, Simple Plans & A Well Known Brand

Amaysim | Prepaid Plans | Optus Mobile Network 3G+4G

Amaysim are the 4th biggest phone company in Australia with over 1m customers. They consistently have one of the highest customer satisfaction ratings in the industry and have prepaid (28 day expiry) plan range – just select the option you want in their checkout. With Amaysim, you’ll get:

  • Strong plan range:
    Amaysim have a range starting at $10 per month and rising to $50 per month. Data inclusions are up there with the best available and, with Amaysim, things are nice and simple. You’re just buying voice calls, SMS and data. There are no optional extras.
  • New International Inclusions:
    Any plan you buy, starting at $30 per month will now include free International Calls to 12 destinations.
  • Great Customer Experience:
    Amaysim are consistently one of the best performing†phone companies when it comes to customer satisfaction.

Amaysim’s plan range:

You can find out more about this company in our Amaysim review.

CHECK AMAYSIM PLANS

Vaya Mobile | Winner of The Best Value Plans 2018 Award

Postpaid | Month to month agreement | On the Optus 3G + 4G Network

Vaya offer a range of affordable postpaid plans on the Optus Network. They were recently bought by Amaysim and have cleaned up their image since they were acquired. Customer service complaints are down and they now offer a price match guarantee ñ a unique feature in the Australian market.

With Vaya, you will get:

  • Access to the full Optus 3G and 4G network:
    Optus’ 4G network now rivals Telstra for speed and coverage. With Vaya, you can get access to the same thing.
  • Unique ‘Price match Guarantee’:
    Uniquely, Vaya will match any other price plan you can
  • The WhatPhone 2018 Best Value Plans Award:
    How could we not give Vaya the best value plans award when they will offer to match any other plan on the market?
  • Nothing you don’t need:
    Vaya plans don’t have entertainment options, data rollover, data

Vaya month to month plans

All talk time and SMS for use in Australia to Australian numbers. All data is for use in Australia. You can learn more about this company in our Vaya Mobile review.

CHECK†VAYA†SIM PLANS

Southern Phone

Postpaid | Month to month + 12 month contracts | Optus 3G and 4G Plus

Southern Phone are a well known, full service phone company brand based in New South Wales with some great .

With Southern Phone you’ll get :

  • A choice of month to month or 12 month agreements:
    Unusually, Southern Phone offer access to their plans as either 12 month contracts or, month to month agreements.
  • A choice of the Telstra Mobile 3G + 4G or Optus 3G + 4G Plus network:
    Southern Phone are one of the few Australian telcos who offer their customers a choice of the Optus or Telstra Mobile network.
  • Best for bundles:
    Picking up a SIM Only plan as well as a fixed broadband connection will get you a discount.

Southern Phone Month to Month Phone Plans (All Green Plans on the Optus 3G+4G Plus Network.) 

Southern Phone 12 Months Phone Plans (All Green Plans on the Optus 3G+4G Plus Network.) 

You can find out more about this company in our dedicated Southern phone review.

CHECK SOUTHERN PHONE SIM PLANS

Yomojo plans

Yomojo Logo

Prepaid | 30 day expiry | On the Full Optus 4G Plus Network 

Yomojo are unique in the Australian market. They offer you an unbelievable range of plans. Yomojo’s plans are completely configurable through their website. They also have some pre-configured unlimited plans for those who want a more standardised plan.

  • Prepay Plans :
    Yomojo recently revised their plan range and now offer prepaid plans only.
  • Use the full Optus 4G Plus network :
    Yomojo use the full Optus 4G network. You’ll get the latest 4G speeds in 4G coverage areas in all the same places as customers who go to Optus direct.

Yomojo plans for your mobile

You can learn more about them and their unique content in our Yomojo review.

CHECK  YOMOJO PLANS

OVO Mobile – Free Video & Radio Content

Prepaid | 30 day expiry | On the Full Optus 3G and 4G Network 

OVO’s offer a totally new way of looking at a phone company – they’re one of our best selling partners. Their plans are, pretty much on a par for data inclusions with the best in the industry. In addition to talk time, SMS and data, OVO’s plans include exclusive access to exclusive video content. All of OVO’s plans come with ‘OVO Play’ an app which lets you watch their free content on your plan. With OVO, you’ll get:

  • Free Video Content – Motorsport, Sailing, Gymnastics & Water Polo :
    OVO offer a growing list of free video and audio content. Motorsport fans might like the 400 Thunder Professional Drag Racing Series, Australian GT, Formula Drift and other petrol head live streaming. OVO Play also includes other sports like sailing and gymnastics. The price of the content is included in the monthly line rental charge you pay OVO for your prepaid plan. So, importantly: You won’t see your data balance decline while you’re watching them, the streamed content is free.
  • Free Streamed Audio:
    OVO’s plans also offer FREE radio streaming, also included in your plan offers access to the Tripple M network and other selected stations.
  • OVO for Kids:
    OVO’s plans come with the offer of free access to Parental Lock software. Buy your child the $9.95 plan from OVO and you’ll be able to monitor what they access on their phone and set times for it to turn off and turn on it’s own connection to the internet.

OVO Plans for your mobile

Picking an OVO plan is simple. All of OVO’s plans include Unlimited talk and SMS in Australia to Australian numbers plus superfast 4G data.

You can learn more about them and their unique content in our OVO review.

CHECK  OVO MOBILE SIM PLANS

Telstra Mobile – Best For Coverage

Telstra Australia

Prepaid + Postpaid | Month to month and contract

Telstra are unrivalled in Australia for coverage, with a 3G signal that covers roughly twice the landmass of any other phone company except Boost Mobile.

  • Unique coverage footprint:
    Access to 2.5m square Km
    of the Australian landmass.
  • Unique video content:
    Only Telstra provides data free streaming of the AFL, NRL and Australian Gymnastics in their plans.
  • Fair data:
    Telstra now offer ‘Data Banking’ on some of their plans and provide Unlimited data options.

Telstra’s Plan Range :

All talk time and SMS for use in Australia to Australian numbers. All data is for use in Australia. You can learn more about this company in our Telstra Mobile review.

CHECK TELSTRA MOBILE  PLANS

 

Belong Mobile | Fairest For Data

Postpaid | Month to Month agreement | On The Telstra Mobile Network 3G+4G

Belong sell access to the Telstra Mobile Network. They have a simple to understand plan structure with options on data, national ($5 extra) and international calls ($5 extra.) Belong also offer the fairest treatment of data that any phone company in Australia have. a ‘data vault’ feature. Whatever data you buy, is yours, forever. It just keeps rolling over until you use it or leave them.

With Belong, you’ll get:

  • Data Vault:
    All Belong’s Mobile plans come with ‘data vault’. When you buy your data, it just keeps rolling over until you decide to use it or leave them!
  • $5 International Calls:
    And if you want to make Unlimited International Calls (to 10 selected destinations – or to 23 selected countries’ landlines) just add $5.

Belong Plans For Your Mobile

  • Belong Mobile $10Advertisement = Unlimited international calls to 33 countries for $5 per month + 1GB of data.
  • Belong Mobile $15Advertisement = Unlimited calls and SMS in Oz with unlimited international calls & text to 36 selected countries + 1GB of data.
  • Belong Mobile $25Advertisement =Unlimited international calls to 33 countries for $5 per month + 5GB of data.
  • Belong Mobile $30Advertisement = Unlimited calls and SMS in Oz with unlimited international calls & text to 36 selected countries + 5GB of data.
  • Belong Mobile $40Advertisement = Unlimited calls and SMS in Oz + 15GB of data.

All talk time and SMS for use in Australia to Australian numbers. All data is for use in Australia. You can learn more about this company in our Belong Mobile review.

CHECK BELONG MOBILE SIM PLANS

Boost Mobile | Best Prepaid Data Rates On The Full Telstra Network

boost mobile logo

Prepaid | 28 day expiry | On The Telstra Mobile Network 3G+4G

Boost Mobile are a reliable brand. They are the only phone company other than Telstra to resell the full Telstra ‘Retail’ Network. With Boost you’ll get:

  • The full Telstra Mobile Network
    Other phone companies resell part of the Telstra Mobile Network. Only Boost and Telstra plans allow you access the whole thing.
  • Free streamed audio:
    Data free streaming of Apple Music (requires subscription) on top of the data included in your plan.
  • A range that includes 7 day and 28 day plans: 
    Boost offer a selection of plans including 7 and 28 day variants.
  • Recharge options from $10 to $50:
    Boost have a total of 5 recharge options for their prepaid plans, ranging between $10 and $50.

Boost Mobile Plans For Your Mobile

  • Boost $20 PrepaidAdvertisement = Unlimited calls & SMS in Oz + 5GB data.
  • Boost $30 PrepaidAdvertisement = Unlimited calls & SMS in Oz +35GB (includes 15GB bonus data on first 5 recharges) data. 
  • Boost $40 PrepaidAdvertisement = Unlimited calls & SMS in Oz + 45GB  (includes 15GB bonus data on first 5 recharges) data.
  • Boost $50 PrepaidAdvertisement = Unlimited calls & SMS in Oz + 55GB  (includes 15GB bonus data on first 5 recharges) data.
  • Boost $70 PrepaidAdvertisement = Unlimited calls & SMS in Oz + 80GB  (includes 15GB bonus data on first 5 recharges) data.

All talk time and SMS for use in Australia to Australian numbers. All data is for use in Australia. You can learn more about this company in our Boost Mobile review.

CHECK  BOOST MOBILE PLANS

Southern Phone

Postpaid | Month to month + 12 month contracts | Telstra Mobile Network 3G and 4G

Southern Phone are a well known, full service phone company brand based in New South Wales with some great .

With Southern Phone you’ll get :

  • A choice of month to month or 12 month agreements:
    Unusually, Southern Phone offer access to their plans as either 12 month contracts or, month to month agreements.
  • A choice of the Telstra Mobile 3G + 4G or Optus 3G + 4G Plus network:
    Southern Phone are one of the few Australian telcos who offer their customers a choice of the Optus or Telstra Mobile network.
  • Best for bundles:
    Picking up a SIM Only plan as well as a fixed broadband connection will get you a discount.

Southern Phone Month to Month Phone Plans (All Orange Plans on the Telstra Mobile Network)

You can find out more about this company in our dedicated Southern phone review.

CHECK SOUTHERN PHONE SIM PLANS

 

Summing up Moose Mobile

We love Moose’s offers. They have great data pricing and while they enter an almost unbelievably competitive marketplace, their postpaid offering adds choice and flexibility. If you want a plan with a healthy data allowance and nothing you don’t need, try Moose.

 

Sources :

If you have any questions about credit checking, this site should answer them : https://www.oaic.gov.au/individuals/faqs-for-individuals/credit-reporting/

 

The 2019 WhatPhone Awards[See Winners ]