Who should consider Moose Mobile ?
We recommend Moose Mobile to people who want a postpaid service (the alternative, are our prepaid plans) without a bunch of unnecessary extras. Moose offer great data inclusions across a broad range of price points, too.
Can I keep my phone number if I move it to Moose Mobile ?
Oh yes you can. You can read more about it here.
What network does Moose Mobile use ?
Moose use the Optus 3G and 4G network. They’re a reseller or ‘MVNO’ and that means they have access to the entire Optus coverage map. You will get exactly the same network access, coverage and speeds as if you were with Optus themselves.
Are there any unusual fees due for Moose ?
Moose are a new telco and they have some unusual fees. You can find out more about them in the CIS, the Customer Information Statement which you will find on their website, close to the plan you’re considering. The ones we’d call out are :
- Australia post payment handling fee :
$2.50. This is charged if you pay your account through Australia post. Why not do it online, instead, that’s free. Note, delivery is free – most operators offer free postage for your SIM.
- Number changing fee:
If you change your number after you’ve been with them a while, they’ll charge you $35. It’s extremely rare that a customer would want to do this.
- SIM Card replacement :
$25. Again, it’s rare, but if it does happen, it’ll set you back $25.
Do Moose have a Self Service App ?
You have always been able to access Moose’s self service facilities online (through any internet connection.) To this facility, they added an app in mid/late 2017.
Self Service Apps are underused by people in our view. They help with some of the thorny problems of telco, especially managing data usage.
How much is extra data with Moose Mobile ?
Moose charge 1.5c per MB for data once you’ve used up the limit on your data balance. That’s $15.36 per GB. In our opinion, this is a fair way to charge for data and has some benefits over the competition which we explain in the article, below.
When they say ‘Unlimited’ calls and SMS – what do they mean ?
What does ‘Unlimited’ mean ?! We’ve all been caught out at one point or another, haven’t we ? In the case of Moose, Unlimited means Unlimited domestic ( within Australia, from your phone to another phone in Australia ) calls and SMS.
International SMS and MMS are deducted from the International credit included in your plan. If you don’t have any, you’ll be charged 50 cents per SMS and 75 cents per MMS in addition to your monthly fee.
- All plans come with Unlimited Australian Voice and SMS
- Great data inclusions over broad plan range
- No unnecessary extras
- Nice approach to out of bundle data charging
- Australian customer support
- Offers only postpaid plans
- Unlimited doesn't for International SMS and MMS -- you pay for those.
Moose Mobile are a relatively new postpaid SIM provider, based in Brisbane. The company was established by some telco veterans who have been working in phone company retail for some time now.
Moose enter an already incredibly competitive telco market place. They’re an MVNO – a network reseller – who provide access to the Optus 3G and 4G networks. And that’s why we say it’s incredibly competitive. There are already a number of providers operating on the same network. Optus has more MVNOs than any other phone company.
Moose do have some strong points of difference, however. Let’s take a look at what makes Moose stand out and see who would benefit most from taking a phone plan from them.
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We recommend Moose Mobile to people who want more data, without any extras, and prefer the convenience of a postpaid plan.
- Moose only offer postpaid plans :
The first and most obvious difference between Moose Mobile and their Optus based network competitors is that they exclusively offer postpaid plans. Many consider postpaid plans to be more convenient than prepaid for a couple of reasons. First, charges are applied automatically to postpaid accounts. There’s no ‘manual’ recharging when you’ve used your allocation, of say, data. Extras like international calls work more seamlessly. As a result, Moose which adds some choice to the market. Most of the competition are prepaid providers. Second – you pay a bit less – see next point.
- Postpaid means you’ll pay a bit less over the course of a year :
Postpaid plans renew on the same day each month. Most prepaid plans have 28 day recharge windows. That means, when you go postpaid, you tend to save about one month’s fees per year.
- Moose are a SIM Only provider :
Like most phone companies, the majority of MVNOs, Moose are a SIM only plan provider. We’ve covered the benefits of SIM Only services in detail elsewhere across the site. The majority of Australians now select a SIM Only plan and put it in to their own phone because it’s so much cheaper than taking a contract over the 24 months you’re ‘trapped’.
- Great data inclusions :
We think Moose Mobile are up there with the best when it comes to monthly data inclusions. Data is the most important thing in a plan these days and Moose heap it on generously in their plans.
- All their plans come with unlimited ( domestic ) calls and SMS :
All of Moose’s plans include Unlimited Australian Voice and SMS, which is astounding value given that they start at $14.00. Unlimited inclusions like these mean their plans are simple to compare ( you’re just looking for the data allowance that suits you ) and you don’t have to faff with cap pricing calculations. International SMS and MMS are not free though; they are deducted from your International credit or charged at 50 cents per SMS and 75 cents per MMS in addition to your monthly access fees if you don’t have any International credits.
- Nothing you won’t use :
Around half of the plans that visitors to WhatPhone choose each month have an entertainment component to them. The inclusion of entertainment in phone plans is a significant change to the industry and it happened almost overnight, last year. Included entertainment could be anything from streamed radio to the NRL of AFL games on your mobile. These entertainment plan inclusions are ‘pitched’ as ‘free’ but the truth is, users pay a premium to receive them – it’s just included in the price. Moose mobile are a ‘classic’ telco in the sense that they offer core network / plan features only. Their plans have voice, SMS and data included. If you’re not in to sport or music as part of your plan, you’re better with Moose than a company which ‘includes’ them.
- Preferred ‘out of bundle’ charging :
Optus, Telstra and Vodafone ( as well as many competitors ) now offer ‘auto-top up’ data features. Say you have a 2GB a month plan from Optus and you use it up with a week to go before your plan resets at the end of the month. Instead of charging you penalty rates for the extra data you need, they add one more GB of data and charge you an additional $10. See the problem? What if you don’t use it all?! Optus (and the rest) could add this extra GB on the last day of the month and still charge you $10 for it. The $10 / GB auto add scheme is certainly an improvement on what preceded it. Moose, however, have the best of both worlds. Moose charge much lower ‘out of bundle’ rates than almost anyone else in market. When you go over your included data allowance, you’re not charged $10 there and then, you’re charged $15 or so per GB of data. If you only use a couple of hundred MB, you’ll be charged around $3 rather than the $10. Again, you’re not paying for anything you don’t need. Data can be confusing. If you don’t know the difference between a MB, a GB and TB, read our ‘how much data do I need’ article.
- It’s postpaid – you’ll need a debit card :
Contrary to popular belief, postpaid plan users do not need to be over 18 years of age but they do need to have a debit credit card. You’ll be asked for this as part of the checkout process and they’ll use it to run a credit check on you. It’s a bit like a hotel asking for a credit card before you check in. With a telco, under a postpaid agreement, you could run up hundreds of dollars worth of charges and then, if you were of a flighty nature, never pay them. The credit check ensures the phone company (here, Moose) against that possibility.
- You won’t be charged a service fee to use a credit card :
If you do use a credit card to pay your bill, they won’t charge you a service fee.
- Refreshingly, their customer support call center is based in Australia :
To keep costs down, as everyone knows, most call centers have at least one of their components overseas. Moose’s is Australian based and from the feedback we’ve seen, customers love it. Australia is a culturally diverse nation but having an Australian based call center means people know where you’re coming from and understand all the slang we throw about without thinking about it.
There are a few things to be aware of with Moose. We see these same service aspects with almost all new telcos. Over time, competitive pressure strips them away but for now, you need to be aware of the following.
- No free next day delivery :
Free delivery is 2-4 days for a sim card and 5 -7 days for a phone purchase. Some phone companies can get you the SIM the same day. No-one wants to wait when they’ve made their decision to move. We hope Moose get on top of their logistics and drop this number from a potential 4 days. They do have an option to get next day delivery for $7. Some competitor providers don’t charge for that and in our view, it’s an important part of the product.
- They charge a payment fee for bills you clear at the Post Office :
Moose charge a $2.50 Australia Post payment handling fee. Most of the competition don’t.
- They also charge for using BPay :
Moose will charge you a $1.00 handling fee for using BPay.
Summing up Moose Mobile
We love Moose’s offers. They have great data pricing and while they enter an almost unbelievably competitive marketplace, their postpaid offering adds choice and flexibility. If you want a plan with a healthy data allowance and nothing you don’t need, try Moose.
If you have any questions about credit checking, this site should answer them : oaic.gov.au
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