Moose Mobile Plan
Review and Comparison

  • Use the Optus 3G and 4G network
  • Strong Data Inclusions
  • All plans include Unlimited Australian Voice and SMS
  • Nothing you don't need
Play video 5 Play video review Tips to help you choose

Top Moose Mobile Plans

Moose Mobile

Moose 8 SIM Only

5
Value

$200 of standard calls to landlines and mobiles in Oz. Unlimited SMS and MMS in Oz

Data

500MB

CONTRACT

Month to month

Network

Optus 3G + 4G Plus

Includes
COST PER MONTH

$8.00

Moose Mobile

Moose 14 Sim Only

5
Value

Unlimited standard calls and SMS in Oz

Data

1GB

CONTRACT

Month to month

Network

Optus 3G + 4G Plus

Includes
COST PER MONTH

$14.00

Moose Mobile

Moose 19 Sim Only

5
Value

Unlimited standard calls and SMS in Oz

Data

2GB

CONTRACT

Month to month

Network

Optus 3G + 4G Plus

Includes
COST PER MONTH

$19.00

Moose Mobile

Moose 29 Sim Only

5
Value

Unlimited standard calls and SMS in Oz

Data

5GB

CONTRACT

Month to month

Network

Optus 3G + 4G Plus

Includes
COST PER MONTH

$29.00

Moose Mobile

Moose 34 Sim Only

5
Value

Unlimited standard calls and SMS in Oz

Data

10GB

CONTRACT

Month to month

Network

Optus 3G + 4G Plus

Includes
COST PER MONTH

$34.00

Moose Mobile

Moose $49 Sim Only

5
Value

Unlimited standard calls and SMS in Oz

Data

30GB

CONTRACT

Month to month

Network

Optus 3G Plus

Includes
COST PER MONTH

$49.00

Moose Mobile

Moose $78 Sim Only

5
Value

Unlimited standard calls and SMS in Oz

Data

90GB

CONTRACT

Month to month

Network

Optus 3G Plus

Includes
COST PER MONTH

$78.00

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Which competitors should you consider?

OVO

OVO $34.95

5
Value

Unlimited standard calls and SMS in Oz

Data

8GB

EXPIRY

Month to month

Network

Optus 3G + 4G

Includes
RECHARGE COST

$34.95

Kogan Mobile

Kogan SMALL $46.90 - 90 Days

5
Value

Unlimited standard calls and SMS in Oz

Data

1.5GB every 30 days

EXPIRY

90 days

Network

Vodafone 4G

Includes
RECHARGE COST

$46.90

Kogan Mobile

Kogan SMALL $16.9 - 30 Days

5
Value

Unlimited standard calls and SMS in Oz

Data

2GB

EXPIRY

30 days

Network

Vodafone 4G

Includes
RECHARGE COST

$4.90

Kogan Mobile

Kogan MEDIUM $29.9 - 30 Days

5
Value

Unlimited standard calls and SMS in Oz

Data

6GB

EXPIRY

30 days

Network

Vodafone 4G

Includes
RECHARGE COST

$4.90

OVO

OVO $19.95

5
Value

$500 standard calling and unlimited SMS / MMS in Oz

Data

2GB

EXPIRY

Month to month

Network

Optus 3G + 4G

Includes
RECHARGE COST

$19.95

Yomojo

Yomojo Unlimited $19.9

4
Value

Unlimited standard calls and SMS in Oz

Data

2GB

CONTRACT

Month to month

Network

Optus 4G Plus

Includes
COST PER MONTH

$19.90

OVO

OVO $29.95

5
Value

Unlimited standard calls and SMS in Oz

Data

5GB

EXPIRY

Month to month

Network

Optus 3G + 4G

Includes
RECHARGE COST

$29.95

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Common questions about Moose Mobile plans

Who should consider Moose Mobile ?

We recommend Moose Mobile to people who want a postpaid service (the alternative, are our prepaid plans) without a bunch of unnecessary extras. Moose offer great data inclusions across a broad range of price points, too.

Can I keep my phone number if I move it to Moose Mobile ?

Oh yes you can. You can read more about it here.

What network does Moose Mobile use ?

Moose use the Optus 3G and 4G network. They’re a reseller or ‘MVNO’ and that means they have access to the entire Optus coverage map. You will get exactly the same network access, coverage and speeds as if you were with Optus themselves.

Are there any unusual fees due for Moose ?

Moose are a new telco and they have some unusual fees. You can find out more about them in the CIS, the Customer Information Statement which you will find on their website, close to the plan you’re considering. The ones we’d call out are :

  • Australia post handling fee :
    $2.50. This is charged when they deliver your phone to you. Most operators offer free postage for your SIM.
  • Number changing fee:
    If you change your number after you’ve been with them a while, they’ll charge you $65. It’s extremely rare that a customer would want to do this.
  • SIM Card replacement :
    $25. Again, it’s rare, but if it does happen, it’ll set you back $25.

Do Moose have a Self Service App ?

You have always been able to access Moose’s self service facilities online (through any internet connection.) To this facility, they added an app in mid/late 2017.

Self Service Apps are underused by people in our view. They help with some of the thorny problems of telco, especially managing data usage.

How much is extra data with Moose Mobile ?

Moose charge 1.5c per MB for data once you’ve used up the limit on your data balance. That’s $15.36 per GB. In our opinion, this is a fair way to charge for data and has some benefits over the competition which we explain in the article, below.

When they say ‘Unlimited’ calls and SMS – what do they mean ?

What does ‘Unlimited’ mean ?! We’ve all been caught out at one point or another, haven’t we ? In the case of Moose, Unlimited means Unlimited domestic ( within Australia, from your phone to another phone in Australia ) calls and SMS.

Moose DO include 13 numbers, 1800 numbers, MMS, Voicemail, International SMS and MMS in their Unlimited Plans – not everyone does. So it’s pretty fair.

What's good

  • All plans comes with Unlimited Australian Voice and SMS
  • Great data inclusions over broad plan range
  • No unnecessary extras
  • Nice approach to out of bundle data charging
  • Australian customer support

What's bad

  • Offers only postpaid plans

Independent Moose Mobile Plan Review – Should You Go With Them?

Moose Mobile are a relatively new telco in Australia. Their postpaid plans all include unlimited voice and SMS in Australia and have healthy data allowances, across a broad spend range.

 

Moose Mobile Review – Should you go with them ?

Moose Mobile are a relatively new mobile phone and SIM provider, based in Brisbane. The company was established by some telco veterans who have been working in phone company retail for some time now.

Moose enter an already incredibly competitive telco market place. They’re an MVNO  – a network reseller – who provide access to the Optus 3G and 4G networks. And that’s why we say it’s incredibly competitive. There are already a number of providers operating on the same network. Optus has more MVNOs than any other phone company.

Moose do have some strong points of difference, however. Let’s take a look at what makes Moose stand out and see who would benefit most from taking a phone plan from them.

 

Details of Moose Mobile’s SIM offer

We recommend Moose Mobile to people who want more data, without any extras, and prefer the convenience of a postpaid plan.

  • Moose only offer postpaid plans :
    The first and most obvious difference between Moose Mobile and their Optus based network competitors is that they exclusively offer postpaid plans. Many consider postpaid plans to be more convenient than prepaid for a couple of reasons. First, charges are applied automatically to postpaid accounts. There’s no ‘manual’ recharging when you’ve used your allocation, of say, data. Extras like international calls work more seamlessly. As a result, Moose which adds some choice to the market. Most of the competition are prepaid providers. Second – you pay a bit less – see next point.
  • Postpaid means you’ll pay a bit less over the course of a year :
    Postpaid plans renew on the same day each month. Most prepaid plans have 28 day recharge windows.  That means, when you go postpaid, you tend to save about one month’s fees per year.
  • Moose are a SIM Only provider :
    Like most phone companies, the majority of MVNOs, Moose are a SIM only plan provider. We’ve covered the benefits of SIM Only services in detail elsewhere across the site. The majority of Australians now select a SIM Only plan and put it in to their own phone because it’s so much cheaper than taking a contract over the 24 months you’re ‘trapped’.
  • Great data inclusions :
    We think Moose Mobile are up there with the best when it comes to monthly data inclusions. Data is the most important thing in a plan these days and Moose heap it on generously in their plans.
  • All their plans come with unlimited ( domestic ) calls and SMS :
    All of Moose’s plans include Unlimited Australian Voice and SMS, which is astounding value given that they start at $14.00. Unlimited inclusions like these mean their plans are simple to compare ( you’re just looking for the data allowance that suits you ) and you don’t have to faff with cap pricing calculations.
  • Nothing you won’t use :
    Around half of the plans that visitors to WhatPhone choose each month have an entertainment  component to them. The inclusion of entertainment in phone plans is a significant change to the industry and it happened almost overnight, last year. Included entertainment could be anything from streamed radio  to the NRL of AFL games on your mobile.  These entertainment plan inclusions are ‘pitched’ as ‘free’ but the truth is, users pay a premium to receive them – it’s just included in the price. Moose mobile are a ‘classic’ telco in the sense that they offer core network / plan features only. Their plans have voice, SMS and data included. If you’re not in to sport or music as part of your plan, you’re better with Moose than a company which ‘includes’ them.
  • Preferred ‘out of bundle’ charging :
    Optus, Telstra and Vodafone ( as well as many competitors ) now offer ‘auto-top up’ data features. Say you have a 2GB a month plan from Optus and you use it up with a week to go before your plan resets at the end of the month. Instead of charging you penalty rates for the extra data you need, they add one more GB of data and charge you an additional $10. See the problem? What if you don’t use it all?! Optus (and the rest) could add this extra GB on the last day of the month and still charge you $10 for it. The $10 / GB auto add scheme is certainly an improvement on what preceded it. Moose, however, have the best of both worlds. Moose charge much lower ‘out of bundle’ rates than almost anyone else in market. When you go over your included data allowance, you’re not charged $10 there and then, you’re charged $15 or so per GB of data. If you only use a couple of hundred MB, you’ll be charged around $3 rather than the $10. Again, you’re not paying for anything you don’t need. Data can be confusing. If you don’t know the difference between a MB, a GB and TB, read our ‘how much data do I need’ article

 

Things to bear in mind about Moose Mobile

  • It’s postpaid – you’ll need a debit card :
    Contrary to popular belief, postpaid plan users do not need to be over 18 years of age but they do need to have a debit credit card. You’ll be asked for this as part of the checkout process and they’ll use it to run a credit check on you. It’s a bit like a hotel asking for a credit card before you check in. With a telco, under a postpaid agreement, you could run up hundreds of dollars worth of charges and then, if you were of a flighty nature, never pay them. The credit check insures the phone company (here, Moose) against that possibility.
  • You won’t be charged a service fee to use a credit card :
    If you do use a credit card to pay your bill, they won’t charge you a service fee.
  • Refreshingly, their customer support call center is based in Australia :
    To keep costs down, as everyone knows, most call centers have at least one of their components overseas. Moose’s is Australian based and from the feedback we’ve seen, customers love it. Australia is a culturally diverse nation but having an Australian based call center means people know where you’re coming from and understand all the slang we throw about without thinking about it.

 

Things that are not so good about Moose Mobile

There are a few things to be aware of with Moose. We see these same service aspects with almost all new telcos. Over time, competitive pressure strips them away but for now, you need to be aware of the following.

  • No next day delivery :
    Delivery is 2-4 days for a sim card and 5 -7 days for a phone purchase. Some phone companies can get you the SIM the same day. No-one wants to wait when they’ve made their decision to move. We hope Moose get on top of their logistics and drop this number from a potential 4 days.
  • They charge a delivery fee :
    Moose charge a $2.50 Australia postage handling fee. Most of the competition don’t.
  • They also charge for using BPay :
    Moose will charge you a $1.00 handling fee for using BPay.

 

Summing up Moose Mobile

We love Moose’s offers. They have great data pricing and while they enter an almost unbelievably competitive marketplace, the fact they have iPhones you can lease (if you ask us, a very sensible way to buy a phone ) and have a postpaid offering adds choice and flexibility. If you want a plan with a healthy data allowance and nothing you don’t need, try Moose.

 

Sources :

If you have any questions about credit checking, this site should answer them : https://www.oaic.gov.au/individuals/faqs-for-individuals/credit-reporting/