Optus is leveraging Artificial Intelligence With the launch of ChatGPT, Artificial Intelligence (AI) has become a mainstream technology that many Australians have used. Now, AI is becoming even more mainstream with Optus’ new in-call Voice Assistant, which allows customers to vocally state their reason for calling Optus’ customer care line, and get routed to the Continue reading…
Optus and Pentanet bring Cloud Gaming / NVIDIA GeForce Now to Australians Optus has partnered with Pentanet Limited, an Australian internet Service Provider (ISP), to offer its customers NVIDIA GeForce NOW cloud gaming service. The popular cloud gaming service enables users to play video games in the cloud – that is, without the need to Continue reading…
Which telco has the fastest 5G network in Australia? Optus remains ahead of the pack regarding 5G download speeds in Australia, according to Opensignal’s latest report. Telstra takes a close second, while Vodafone ranks a distant third in 5G download speeds. Since Australia’s commercial 5G launch four years ago, Opensignal’s analysis has seen a head-to-head Continue reading…
100,000 customers sue Optus for failing to protect personal data Late last year, Optus lost over 10 million customers’ sensitive information to hackers during one of Australia’s most significant data breaches. Public outcry followed Optus’ botched handling before and after the data breach, leading to a class action suit by 100,000 former and current Continue reading…
Australians now view telcos as the most distrusted sector in the country A 2017 WhatPhone survey suggested a correlation between fair treatment and trust when. The survey concluded that customers trust telcos that treat them fairly more than their counterparts. The same study concluded that more than 20 per cent of people don’t trust their Continue reading…