Self-service apps allow customers to manage their Optus accounts easily.
Mobile internet use continues to increase. During the second half of 2018, the amount of data transferred using mobile networks was 30% higher than in 2017, which indicates continuous growth. Expanding coverage provided by 4G mobile networks is one of the major factors leading to the growth of mobile data usage.
Data usage in Australia
According to a report, Australians were charged nearly $181 million for extra mobile data in 2018.
Fortunately, there are ways to control your data usage and avoid paying excess fees for extra bytes. This is especially true if you subscribe to the Optus network, thanks to their self service app.
What is the Optus self service app?
Optus self-service app allows its customers to get support with any service on the go. This app makes billing easy, and you can manage your account settings and control your services.
Most importantly, the Optus self-service app allows you to fully control your mobile data usage.
- You can see how much data you’ve already used.
- You can view your data usage by category and daily breakdown.
- You can even identify the most data-consuming apps and/or services you are using.
- This user-friendly app allows you to check usage by call minutes and text messages, as well.
A large number of customers who use Optus’ services choose their online self-service capabilities. The Optus Future of Business Report indicates that 45% of study participants thought that telcos would offer self-service apps within the next three to five years. Around 40% of them anticipated they should already be offering self-services applications.
Optus delivers on customers expectations in that area, as one of the prominent telcos in Australia that offers self-service capabilities to its customers.
How to install Optus’ self service app?
To install Optus’ self service app:
- Go to the telco’s official website.
- Sign in using your login credentials and go to the self service app page.
- Now download the app on to your device and install it to benefit from its services.
- You can also download the app from your Google Play Store on your Android device or from the Apple Store if you own an iPhone.
With eligible Optus plans, you can buy additional data via the Add-ons tab featured in the app. You can even view the detail of your plan from the “More” section provided on the app.
Checking your data usage on Optus’ self-service app
One way to check your mobile data usage is to log on to your My Account on the Optus website. You will be redirected to the ‘usage’ page where a graph will show your data information, including your plan data, how much data you have used, cost of additional data, etc. Optus measures data in megabytes (MB) and gigabytes (GB).
Another way is to use Optus’ self-service app to track your mobile data usage. As you log onto the My Optus app using your credentials, you will see your data usage.
The app gives complete information about your daily data usage. Additionally, it provides an analysis of the apps, functions, and services on your mobile device that consume most of your data in an easy to use portal.
One GB equals 1,000 MBs, but when it comes to computer storage and mobile data, there are some differences. Considering these parameters, 1 GB is equal to 1,024 MBs, which is used by computer and telecommunication experts. For converting megabytes to gigabytes, you need to divide the value given by 1.024. To convert data from GBs to MBs, you need to multiply the value given by 1.024.
Self-service apps provide many convenient features for customers. The Optus’ self-service app has an intuitive, easy to use layout that provides all the basic information users want to know about their phone plans. In addition to tracking their data usage, the app allows users track the status of their phone plans, pay bills, etc.