How to Cancel your Vodafone Plan for Free


Why would I want to cancel my Vodafone plan?

Vodafone are Australia’s third largest mobile carrier, after Telstra and Optus respectively. The telco currently services approximately 5.8 million costumers throughout Australia. They holds 17.4% share of the Australian telecommunication market.

Vodafone holds 17.4% of the Australian mobile subscriber market

Vodafone are the third largest network provider in the Australian mobile market. Source: Whatphone

Despite their impressive user statistics, some subscribers are still dissatisfied with the services offered by the telco. Such subscribers can opt to cancel their phone plans with the network.

When a subscriber chooses to cancel their phone plan, one of the following two scenarios may be the case:

  • They may be cancelling their current subscription plan on the network, or
  • They may be opting out of the service entirely and to another.

There are a good number of factors that can influence the decision of a subscriber to cancel their current phone plan.

  • Dissatisfaction with the Service Provider
    This is perhaps the most predominant reason why individuals choose to leave a service provider. Those dissatisfied with various aspects of the service can simply opt out of it.
  • Relocation
    Individuals moving to countries in where their current telco does not service can opt to discontinue their service. This is common with expatriates and international students.
  • Bereavement
    Costumers may opt to cancel phone plans and services following the death of close friends and family members who formerly utilised the service.

What must I take note of before I cancel my Vodafone plan?

Cancelling a phone plan is often a technical process. No matter the simplicity of the process as presented by the telco, there are some key factors subscribers on the network must take note of when opting to cancel their plans.

  • Existing number
    Subscribers on the Vodafone network will be able to keep their existing numbers should they decide to cancel their services with the network and opt for another provider.
  • Minimum Total Cost (MTC)
    For subscribers on a contract phone plan, Minimum Total Cost refers to the minimum cost the mobile device will incur over its payment period. When a subscriber opts out of the service, they will be required to pay what is left of the minimum total cost to the telco.
  • Other contractual requirements
    Depending on the requirements of the contract the subscriber has with the telco, there may be some additional required costs, such as early termination fees. It is important to check with your telco on what your contractual obligations are before opting to cancel the service.

How do I cancel my service on the Vodafone Network?

Closing your service on the Vodafone network is a fairly straightforward process. Whether you are a prepaid or postpaid customer, you can utilise one of the following two options to cancel your service:

  • Phone calls
    If you are within Australia, cancel your plan by putting a call through to 1555 from your Vodafone phone or 1300 650 410 from any other carrier. If you are overseas, cancel your plans by putting a call through to +61 426 320 000.
  • In store
    Subscribers can also cancel their service by heading to the Vodafone store.

It is important to note, however, that an $8 charge will be incurred for transferring a service number from Vodafone to a new provider.

All arrangements for the transfer must be made by the new provider. Your Vodafone line must be switched on at all times pending when the transfer will be made.

For subscribers who will not be transferring, Vodafone lines will remain active till the end of the billing cycle, after which they will be disconnected.

Final words

Vodafone is Australia’s third largest telco. Despite controlling a decent percentage of the market, its services are simply not enough for some individuals. In cases such as these, unsatisfied clients opt to cancel their phone plans with the telco. Luckily, Vodafone cancellation process is fairly straightforward.

Regardless of how simple any cancellation process may be, it’s important that as a subscriber opting out of the network, you know what contractual requirements you have to uphold beforehand. These may include early cancellation fees, minimum total cost on devices or other contractual obligations — prepare for them beforehand to avoid being taken by surprise.

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Neil Aitken

Having worked in 3 countries for 4 telcos on both voice and data products, Neil is in a position to give you the inside track. Get beyond the marketing messages to the best plan for you.