1. If I order a SIM from Vaya, when the SIM arrives, how do I activate my new Vaya service?
It’s dead simple. It’s also almost exactly the same process, whoever you pick and you’re best to do it online. Once you receive your SIM pack, go to Vaya’s website (vaya.net.au) and simply click on the pink button in the top right of the screen : It says “Activate”. Then, the connection of your new number or Vaya number will be initiated.
2. How long does it take to port my phone number from the phone company I’m with now, to Vaya ?
Again, this is almost the same answer whoever you go to. There is a centralised porting database to which all the phone companies have access. They share it. When porting from another provider to Vaya, it may take as long as 3 business days to transfer the number. Most numbers are ported in far less time. Vaya may need to get a hold of you to request further information if the port is rejected by your current mobile provider. Typically I expect less than 24 hours if I’m doing it on a working day although, as you would expect, no one can promise you that. The 3 business days is kind of a ‘worst case’.
3. How can I check my voice and data usage as I work through the month ?
You can either contact Vaya at 1300 008 292 or access your online account. If you decide to do it online, just login and go to Vaya’s My Account facility. Obviously, you’ll need to know your account number and password.
4. Can I keep my current number if I move to Vaya?
Yes. Vaya can port your existing number from your current provider. You don’t have to do anything, either, just order the SIM and tell them you want to bring your number with you as part of the online purchase process. Vaya will take care of the porting bit for you. Once your service with Vaya is activated, you are automatically terminated from your previous provider.
5. Can I tether using Vaya?
Yes. All plans can use tethering, granted you have a compatible handset. If you’re tethering, you might like to consider extra data for your plan. Laptops and tablets get through a lot of data.
6. Can I get a handset with my plan?
Not from Vaya. Vaya only offer SIM Only plans. There are an increasing range of places to get a handset and we’re sure you know what they are : The major phone companies, eBay, family member hand me down or overseas from Kogan for example.
7. How will my data usage be billed?
Your data usage is calculated in kilobyte (KB)packets on most of Vaya’s plans or megabyte (MB)packets on a PowerPlan. Rates can differ depending on your plan. Check the data rates for the plan you want by going to vaya.net.au
8. How can I pay my bill?
All of Vaya’s plans are direct debit mandatory. They can arrange your monthly payment to be paid through your bank of choice or a credit card, if you prefer, automatically. If you want to pay your bill in person, you can do that as well through Australia Post for a $2.75 fee. Vaya also offer payment options through Bpay for a $1 fee. Paying over the phone with your Credit card or through Vaya’s website at vaya.net.au is free.
9. Am I able to change my plan once I’ve connected?
You can change to a lower plan on any month to month product at any time, as long as it’s from the first of the next calendar month. You will be charged an $11 fee for doing this. However, once you’ve moved to a lower plan you are unable to move back up to your previous one. You can’t change to a higher plan so choose wisely when selecting a plan.
10. Can I manage my service features on my own online?
Yes. You are able to enable and disable voicemail, outgoing calls, roaming, SMS and, importantly, you can keep an eye on your usage.