Optus, When Can I Upgrade?

How to upgrade Optus plan

Optus postpaid plans

Optus is the second largest telco in Australia, and their network covers 98.5 per cent of the population. You’ll find a range of both plans from the telco – everything from broadband plans to prepaid and postpaid mobile SIM only plans. 

Optus also sells devices, and you can purchase them outright or on monthly payments over the course of 12 to 36 months. You’ll find major brands like Samsung, Apple, and more, so you’ll always have access to the latest smartphones and other devices if you choose Optus.

However, keep in mind that purchasing a device from Optus on monthly installments requires an Optus postpaid plan. That means if you have a prepaid plan, then you’d have to switch to a postpaid plan or purchase one in addition. 

The best part about Optus postpaid plans is that they are month-to-month plans, which means that they come with no lock-in contracts so you can cancel your plan anytime. Previously, postpaid plans were based on lock-in contracts which could stretch a couple of years so you can’t switch to a better deal whenever one pops up.

Here’s a quick look at the features and inclusions of Optus Choice Plus Plans, the telco’s postpaid plan lineup:

  • 5 plans ranging from $45 to $115
  • Unlimited national talk and text
  • Unlimited International talk and text to 35 countries on 4 plans
  • 20GB to 500GB of data
  • Access to the Optus 5G network where coverage is available
  • Free access to Optus Sport
  • Access to language translator
  • Month-to-month so you can switch plans without penalties

However, keep in mind that purchasing a smartphone or other devices from Optus on monthly payment plans will likely prevent you from the month-to-month advantage of their Choice Plus Plans. That’s because you have to remain on the postpaid SIM Only plan for the entirety of your device contract – ending your postpaid plan will require you to pay the remainder of your device costs in full.

Don’t get discouraged though – purchasing a device on a contract comes with many advantages. First, you get to break down the payments into smaller monthly costs as opposed to a large lump sum. You also get the option of upgrading to the latest flagship device towards the end of your contract, which means you can continue to stay trendy.

In this post, we’ll tell you all about how Optus upgrades work so you’ll know the best time to upgrade and how. Read on to find out.

Optus upgrade

Because of how expensive flagship smartphones have become these days, many Australians prefer to take advantage of the monthly installments instead of paying outright for a device. And because Optus repayment plans are interest free, this is actually a great idea.

With the help of device payment plans, Optus allows you upgrade your device after 12 months, so you can stay up to date with the latest flagship phones without feeling the impact of expensive outright payments.

After 12 months, return your current phone to Optus. If the phone is in good working condition, you can exchange it for a brand new phone on a new 24 or 36 month payment plan for a one-off fee depending on the device. Optus will also allow you upgrade your phone or tablet earlier than 12 months, but there will likely be some early cancellation fees involved if you go that route.

How to upgrade your phone with Optus

To find out if you’re eligible for an Optus upgrade, just log in to your account and review the Service Summary of the device you’d like to upgrade. You can also just contact Optus by phone at 1300 300 218, or chat them up online to find out if you qualify.

After that, upgrading your device is an easy, straightforward process. Here’s how to upgrade your phone with Optus:

  • Browse the Optus website for new phones and select your choice.
  • When asked, select I am existing Optus customer.
  • Click Upgrade next to the payment plan you prefer (and the SIM plan if you want to upgrade that, too).
  • If you haven’t already signed in, then log in to finalise your upgrade. 

Final words – Do you really have to upgrade?

We’re always delighted to see people researching the ways they can upgrade their service with their phone company. It’s a sign they’re willing to save some money. Just like car insurance, phone companies will take advantage of your laziness if you’re not prepared to exercise your comparison muscles and scan the horizon for what’s available to you.

Remember, however, that upgrading is not your only option. Most people are holding on to their phones for much longer now than they used to. What used to be a 24-month agreement with your phone company — ending with the habitual upgrade to the latest and greatest device (often an iPhone) — no longer occurs with the same regularity. Many people keep their device for 3 years or longer – the benefit being that they can put a low priced SIM into it and save money — since the cost of your upgraded device is most often baked into the price plan you sign up to. 

Upgrades often also tie you in contractually for another 2 year period. As a result, the key question you need to ask yourself is, How important is it to me to have the latest phone hardware? If you can stretch your existing device out for another year or two — as so many now do — you will save heaps in fees and costs.

Neil Aitken

Having worked in 3 countries for 4 telcos on both voice and data products, Neil is in a position to give you the inside track. Get beyond the marketing messages to the best plan for you.