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Old Phones – Where Do They Go?

These days it feels like a new phone is launching every week or two. Many people choose to upgrade before their phone has died, which leaves them with a functional device that isn’t being used. Selling second-hand phones is often not worth it, as the price received for an old device isn’t high enough Continue reading…

Test My Internet Speed – On Mobile Phones

Learn to check your cellular data speed and find out what constitutes good mobile internet speed According to internet performance analysis firm Ookla, Australia is the fifth-ranked nation when it comes to providing the fastest mobile internet speed. Australia provides the fifth fastest mobile internet in the world. Source Telstra, a leading telecommunication and network Continue reading…

Why the New Yomojo Plan Could Change the Way We Connect

A lot of data for not a lot of money, a data allocation that would suit most households and possibly Australia’s first genuine NBN alternative. Little Yomojo are making big leaps. Australia has spent billions of dollars (and a lot of heartache) on the NBN rollout. Before the plan was finalised, many industry experts Continue reading…

We’ve reached ‘Peak Smartphone’

With the advancement in technology, most people rely heavily on their smartphone. With almost every person owing a smartphone, the market for the technology is nearing saturation. After estimating the year-on-year sales, the worldwide sale of smartphones fell 8% in Q3 this year. According to Strategy Analytics, the handset segment is “effectively in a Continue reading…

What is a Telstra companion plan?

Winning strategy With the mobile industry becoming more competitive, even the Australian telco giants need to dapt in order to attract and retain customers. Telstra has had a major shakeup recently, and the restructure has led to the introduction of innovative ‘Telstra companion plans.’ The telco aims to create mobile packages which will grow according Continue reading…

Phone users in 2019 are getting smarter by the day

Smartphones are a tool we use every day. Due to the rising competition and advancement in technology, telcos are providing increasingly impressive phone plan offers to their customers. In 2009, phone companies charged for every kilobyte of 3G data used by the customers. Today, it’s not uncommon to have relatively affordable “unlimited” plans, which Continue reading…

Samsung releases the First-Ever 5G-Powered and Flexible Smartphones

Why Samsung is investing in mobile technologies prior to their mainstream adoption Foldable electronics are no longer mere elements of Hollywood sci-fi flicks, but high-tech consumer electronics that are fast becoming a new frontier in the battle for supremacy between global tech leviathans. Smartphone giant, Samsung, is looking to assert its ever-expanding influence on Continue reading…

2018 Mobile Broadband Survey

The changing needs The Internet keeps you connected with the online world and with mobile broadband, you can stay connected anywhere and everywhere. While staying connected might be a goal for every consumer, there may be some differences in how important certain aspects of that connection are to different users. Over the years, the Continue reading…

Samsung’s Amazing New Foldable Phone

Samsung Galaxy S10 specifications, release date, and price in Australia Samsung’s first foldable smartphone, Galaxy X (or F, depending on the source) may be on sale this coming March or April. Leaks and reports highlight something huge and exciting about this much-anticipated device: its folding screen opens clamshell-style and flattens out into a tablet-size, end-to-end Continue reading…

How Much Do People ‘Trust’ their Phone Company?

Customers continue to rate their mobile carriers low, showing a lack of trust for telcos Building customer trust is the primary challenge faced by phone companies. As technology evolves and competition increases, customer satisfaction becomes increasingly important because customer expectations evolve as well. As improvements in technology develop, customers seem to want more. Seeking Continue reading…

Optus Offer Football For Free

A new approach After the streaming issues that plagued the coverage of the FIFA World Cup in 2018, many companies would cut their losses and move on – but not Optus. The major telco has solidified their move to make soccer and 5G the two main pillars of their targeted push for new customers Continue reading…

Telstra’s World’s First: Real Time Advertising Platform

Telstra and Cab Digital Media launch the world’s first real-time ad platform A partnership between Telstra and the domestic startup, Cab Digital Media, has given Australians the world’s first real-time advertising solution– TaxiLive, an automobile advertising concept. The advertising platform was launched in March 2018 and consists of a GPS enabled 32-inch custom designed Continue reading…

Telstra Invest $160m in Victoria

Telstra keep expanding Telstra is already Australia’s biggest network, but they show no signs of slowing down. This financial year, Telstra are planning to invest over $160 million into Victoria to achieve better coverage and fix gaps in the network. This investment will be particularly good news for people in remote regions of Victoria, and Continue reading…

Telstra and Lexus: Safer roads by Building SIMs into Cars

Telstra is partnering with Lexus Australia to make Victorian roads safer Back in 1970, the Victorian Government became the first in the western world to mandate wearing seat belts. Now after 48 years, they are once again at the forefront of another safety revolution. Telstra, the largest telecommunication company in Australia, has teamed up Continue reading…

Why You Should Keep Your Current Smartphone For As Long As You Can

Performance and design of the latest smartphones don’t justify their exorbitantly high pricing Most flagship smartphone series get updated annually with improved technology and advanced features. Samsung releases its new Galaxy S models typically every year in March or April, while new iPhones arrive once a year around September. This annual premium launches apply Continue reading…

Optus Carries on With Inferior 5G Launch Without Huawei

Global political drama disrupts the mobile technology space The mobile technology space is experiencing some political drama. China, possibly the world’s most significant technological and manufacturing hub, is home to some important mobile technology companies. The structure of the country’s political and legal system, however, means no company is independent of the Chinese government. Continue reading…

The Risks of Too Much Smartphone Time

Research suggests smartphone obsession causes serious psychological and physical harm over time Your smartphone is probably the first thing you see in the morning and the last thing you look at before bedtime. They allow us to stay organised, connected and entertained. Smartphones are carried everywhere. They are a vital tool with a range Continue reading…

Will Telstra Buy the NBN?

In what could turn out to be the biggest merger in the history of Australian telecommunications, Telstra and NBN Co look set to merge into a single entity. While many are happily accepting the buyout, others are skeptical about the future. Combining Telstra and the NBN could reinstate Telstra’s monopoly of the fixed landline Continue reading…

There’s No Loyalty to Phone Companies Anymore

 Who is at fault? Recently, when Mark saw an advertisement for a telecom company offering free calls and data at a lower price, he instantly decided to switch to that carrier. However, to his shock, the ad was from his carrier but only for new customers. In the above case, the word ‘loyalty’, from Continue reading…

What Is QoS And Why Is It Important To 5G

5G requires higher values of QoS parameters to meet the objectives of 5G mobile networks 5G – the new generation of mobile networks – is expected to appear on the market by 2020. 5G networks will introduce high quality of service (QoS) levels in the context of: QoS refers to the technologies that manage Continue reading…

What is Telstra’s Peace of Mind Data?

Telstra is bringing back unlimited data plans 2018 will go down as a revolutionary year in the history of the Australian telecommunication industry. Australia’s largest telco Telstra underwent a paradigm shift and introduced data plans called ‘Peace of Mind Data’ – their term for an unlimited data plan. The company radically overhauled their plans Continue reading…

Telstra New Service for New Businesses

The hype around the “revamp” In what could be a major revamp to the telecommunications sector, Telstra is targeting the small business market, launching several items for the segment. A handful of new products have been launched by the telco giant, showing its commitment to the small business sector. These series of launches will Continue reading…

Why Trust Is Important When You’re Buying a Phone Plan

Never before in the history of sales or marketing has the average consumer held this much power. With mobile tech and social media at our disposal, voicing concerns and influencing the decisions of others has become simple. No customer will buy from a brand without trust, and Australians are one-step ahead. According to the Continue reading…

All there’s to know about Telstra Smart Home

Telstra just made homes smarter, simpler, and easier Noticing the lack of compatibility in the smart home devices market, Telstra has released an all-in-one smart home solution that enables control of smart homes via one app. The age of smart devices has resulted in innovative products that reinvent the way we live. From smartphones to Continue reading…

What is Telstra’s HRO (Hardware Replacement Option)

Today, Telstra is the largest telecommunication company in Australia and offers a range of high-performance and dedicated network solutions for individuals and business of all shapes and sizes. With the company recently achieving Australia’s first live 5G connections, the company has a lot to offer to its customers. From providing cheaper call plans to the Continue reading…

Easy Ways to Check Your Vodafone Balance

Vodafone prepaid plans provide increased flexibility with bigger data, long-term expiries, and international inclusions. However, when you sign up for a prepaid plan you must keep tabs on your balance. People often get short on credit at the most inconvenient times. To avoid possible hassles, you must keep checking your phone balance. But what Continue reading…

What Is Remote Provisioning?

Around 50 years ago, no cell phones of any kind existed. There were only traditional wired home phones at that time, which were solely provided and controlled by Telstra – Australia’s oldest and largest telco (previously known as Telecom Australia). Technology has progressed so far since then that now you can buy smartphones that Continue reading…

How To Get Everything You Need In A Phone Plan For $10/Month

Most Australian telecommunication companies offer all-inclusive $10 monthly plans. If you are a customer who doesn’t use more than 1 GB of mobile data, but also wants to enjoy the benefits of higher data plans, you can choose from a number of $10 phone plans. Data consumption continue to increase as has been the Continue reading…

The inside track on Vodafone’s Christmas Prepaid offers

Vodafone goes for a revamp If you’re thinking of changing your telco, it’s probably the right time. Vodafone is offering a range of hot offers this month on prepaid and postpaid plans. Though the company doesn’t enjoy the same coverage as Telstra, it’s slowly winning the hearts of customers through its innovative approach.  With a Continue reading…

The Inside Track on Telstra’s Christmas Offers of 2018

Telstra’s Christmas Spirit: The Gift of Giving. Telstra has launched a 10 GB (Gigabytes) data bank plan. This Christmas treat furthers Telstra’s vision of keeping people connected during this magical time of the year. For those away from home, Telstra’s offer is even more of a gift. With 10 GB to spare, staying connected Continue reading…

Telstra Extends Their Content to Include Baseball

Telstra’s new move Telstra sent shock waves throughout Australia with its decision to live-stream the 2018-19 season of the Australian Baseball League (ABL). With this move, the largest Telco in Australia looks to capture the baseball market. Before the announcement, Telstra mobile phone packs only came with free broadcasts of AFL (Australian Football League), Continue reading…

Looking at the Future of Mobile Technology – The arrival of 6G

Mobile technology is constantly evolving, and the rate of change is getting much faster. The 5G mobile network is only in the initial stages of deployment, and yet researchers have already started to think – what will 6G look like? How the way is being paved for 6G The ComSenTer (Center for Converged TeraHertz Communications Continue reading…

Telstra Comes Out Ahead In the 5G Spectrum Auction

The Australian Communications and Media Authority recently held an auction for the spectrum ranges needed to provide 5G to the Australian population. The auction’s end comes eight months after the Federal Government announced it would put 125 MHz of mobile spectrum in the 3.6 GHz band up for auction, opening up the possibility of Continue reading…

What Do Consumers Really Crave In What Mobile Broadband?

Earlier this year, Ericsson, a Swedish multinational networking and telecom icon, presented its Consumer and Industry Insight report that points to the changes that operators have to make in their mobile broadband offerings. “Consumers’ expectations have changed, and telcos have to act upon their changing behaviour to achieve a solid foundation for 5G adoption,” Continue reading…

5G Will Grow Media & Entertainment Industry to $1Tr. by 2028

Intel is making some impressive predictions about how 5G will impact media and entertainment revenues. According to the newly released “5G Economics of Entertainment Report” commissioned by Intel and conducted by Ovum, 5G-enabled applications and services will drive up the revenue of M&E industry to $1.3T by 2028. The report cites 2025 as a 5G Continue reading…

Discover The Exciting New Technology Enabled Through LTE-B

LTE-B plays a vital role in the content delivery ecosystem. The idea behind LTE-B technology is very simple. Often a large group of people in the same area watch the same content (especially video content) on their mobile devices at one time. Using standard technology, content providers and network operators have to send an Continue reading…

Look How Easy It Is To Use the eSIM on the New IPhone

Changing providers is a major hassle. To have a second or alternative phone number, you are generally reduced to three options – changing the SIM every time, having a second phone, or purchasing a lower-quality phone that has dual SIM capability but not much else in the way of functionality. While typically the most Continue reading…

Apple’s Inclusion of the eSIM will Accelerate its Uptake

The newest iPhone release was finally announced in September, and the public finally got a look at the three iPhones that had rumours circulating for months prior – the iPhone XR, XS and XS Max. Apple always bring some ground-breaking tech with every new launch, and this year one of the standout additions was Continue reading…

Figuring out the Fact from the Hype – Telstra’s 5G Talk

There’s lots of buzz around Telstra’s proposed rollout of 5G. If the promises of ultra-high speed, virtually no buffering, super low latency mobile data are realised, it could literally change the world as we know it through the technological innovations that it could support. Telstra, Australia’s fastest and largest mobile network, wants to deliver Continue reading…

Telstra’s Blue Tick Certified Devices for Rural Coverage

We live in an era where digital connectivity is paramount – through calling, texting or via the internet.  The convenience and ease afforded by mobile devices have made them an indispensable part of our lives. Reliable mobile coverage is an indispensable part of modern life. However, several rural and regional areas of Australia experience either Continue reading…

Telstra Makes Room to Step into the Future

With 5G rollout on the horizon (and even switched on in some areas) the Internet of Things is coming into reach of everyday people. Always pushing to get ahead, Telstra have begun the first stages of building a platform to support IoT research and development. The telco are on the hunt for someone to Continue reading…

Telstra Leads 5G Network Rollouts in Australia

One of the most talked-about concepts in the mobile industry right now has to be the upcoming 5G network. Telstra have also made frequent headlines with their drive to roll out 5G services to their customers ahead of the competition. While it is understood that the company would want to beat their competitors, there Continue reading…

Telstra Customers Left In the Dark by Service Outages

For many business owners, Friday night is one of the busiest times of the week. But what happens if EFTPOS and ATM services go down, and businesses are only able to process cash sales? Last week, Telstra customers had the misfortune to find out, as Telstra service to businesses all over the country dropped Continue reading…

The New Apple Watch 4 – Important Medical Applications

Another year, we see yet another Apple Watch. But with added features, this device doubles as a potentially life-saving gadget. The highly anticipated next-generation Apple Watch Series 4 is finally out for pre-order. On September 21, the tech giant will officially launch this advanced piece of technology. Apple’s newest smartwatch will not only house Continue reading…

5G and Artificial Intelligence – Next Gen Phones

Artificial intelligence has gone from the dreams of science fiction movies to a technology that is available in our pockets. Everyday tech gadgets such as smartphones now support some of the best AI technology on the planet. Of course, developers are not yet realizing the full scope of science fiction, but they do get Continue reading…

Tips To Turn Your Phone Into a PC

It is undeniable that smartphones are becoming more and more powerful. In fact, some of them are as powerful as a standard computer was just a few years ago. This exponential increase in power is something manufacturers realised nearly a decade ago, which drove the development of some interesting solutions. In 2007 Palm envisioned Continue reading…

Unfolding the Foldable Galaxy F: What We Know So Far!

Samsung is on the verge of turning a new page in the history of smartphone innovation. In a recent interview with CNBC ), Samsung’s Mobile Division CEO DJ Koh confirmed the existence of the much-hyped and long-rumoured foldable smartphone. Samsung’s foldable phone idea has been much talked about after the company released a concept Continue reading…

Easy Ways To Improve Mobile Phone Signal Reception in Your Home

In our modern lives, where we heavily depend on our cell phones, poor reception can lead to major inconvenience and frustration. When you have no signal, you can’t use essential mobile functions, which can bring things to a standstill. Signal blackspots can occur anywhere and are mainly caused by poor network coverage or interference Continue reading…

Telstra and Ericsson Bring 5G Network to Australia

Telstra have been claiming for a long time that they would be the first in Australia to offer 5G to consumers, and they have put any doubts to rest – by actually doing it. While there have been some individual locations that have had 5G enabled technology installed, Telstra customers in three cities around Continue reading…

The Real Story Behind the TPG and Vodafone merger

Talks about the merger of TPG and Vodafone have been confirmed recently. The two giants have made an end the speculations by announcing they are in exploratory talks together, although also admitting that they’re still in the no-obligation phase of the deal. The merger may be finalized sooner than everybody expected. It’s not a secret Continue reading…

How Does Dual Sim Work in Apple’s New iPhones?

There were a few significant changes to the iPhone included in the latest release – an all-new chipset, revamped design, improved AI. However, one of the most revolutionary upgrades was the inclusion of dual SIM capability . Dual SIM capability has been available for Android for many years, making an Android phone a clear choice Continue reading…

The WhatPhone Guide To Telstra, Optus and OVO’s Sport

These days, it’s not necessary to be in front of the TV to get updates on sporting events – or even to watch matches. Why even bother when updates and live streaming is available on the go through our smartphones? Accessing sports, TV shows and movies have never been easier. Australian telcos have increasingly Continue reading…

The Economic Benefits of 5G to Australia

One of the most talked about technologies on the mobile tech industry right now is the upcoming 5G rollout. Expected to launch in a few months, the hype surrounding the release is very much justified. A technological advancement that promises to change the way we see data transfer and have our devices interact with Continue reading…

Understanding Apple’s A12 Chipset & Bionic Processor

Apple’s 2018 iPhone line up has been announced, and soon the XR, XS, and XS Max will be here with some smart refinements on board. The tech giant has refreshed its iPhone family with a healthy assortment of highlight features like an updated 12 Mp camera, dual sim capabilities and better water resistance. However Continue reading…

Samsung Release a New Smartwatch

Samsung have released a new smartwatch, and it is fully utilising the available eSIM technology to add another dimension to smartwatch functionality. The watch was released on October 4th, and is Samsung’s third watch with Telstra One Number compatibility. Although originally billed as a Telstra exclusive, on the day of release Vodafone announced that Continue reading…

How To Turn On International Roaming – On iPhones

If you’ve never taken your iPhone overseas before, have you thought about whether you’ll use international roaming? International roaming can be activated in the iPhone’s settings to enable your phone to automatically connect to a local mobile phone network. Activating international roaming lets you use data while you’re travelling in another country. You will Continue reading…

OVO Bringing the CSL to Australia

After the recent trend in telecommunications companies securing the broadcasting rights for major football leagues, OVO Mobile have signed on for 3 years of exclusive digital broadcasting rights with the Ping An Chinese Super League. It’s not their first foray into sports broadcasting, and with the huge popularity of the Chinese Super League it Continue reading…

Stream Football Through the AFL Live App from Telstra

Not all AFL fans can make it to the stadiums to watch their favourite teams compete. Unfortunately, sometimes even the couch at home isn’t easy to reach on time before the match starts. For customers who also watch the AFL and AFLW, Telstra has made it easier than ever for fans to catch every Continue reading…

Kogan is becoming a major MVNO

On first glance, it looks like the Australian telecom industry lacks competition and the big 3 – Telstra, Optus and Vodafone – virtually control the entire market. However, MVNOs are increasing their slice of the market as customers search for better deals. Kogan is one of the companies that is cleaning up the customers Continue reading…

What Australians Think About the New iPhones

After a great deal of speculation and rumours, the new, 2018 iPhones have been released. One of the biggest surprises this year, was the news of how much they cost, with prices ranging from $1,229 to $2,369 Australian. Buying an iPhone isn’t meant to be a family budget decision – people buy iPhones for Continue reading…

How to Save Money Using Data Banking

Choosing a SIM plan can be difficult, especially considering the number of options out there. After spending substantial amounts of money, it’s natural to expect that the plan you choose will give you the best value. Unfortunately, the plans offered by major telecom operators are largely the same, and you end up getting similar Continue reading…

Did Pirates beat Optus When Streaming the World Cup?

Football fans in Australia vented their frustration on social media after a major Optus Sports glitch made them miss the World Cup’s second match that featured Egypt and Uruguay. Optus Sport was the sole broadcaster of the match, and held the rights to stream all the tournament’s 64 matches. It’s understandable why viewers were Continue reading…

Free Download – The Guide To Australian Phone Plans

We recommend you download our FREE guide The most common piece of feedback we’ve had on WhatPhone, over email, and from people who engage with our Social Media presences, is a request that comes up time and time again. People tell us they want a clear, written explanation that will help them make the Continue reading…

What is Data Overage and How to Avoid it?

Once you get past the most basic tier of phone plan, most telcos offer unlimited standard calls and text. How much you pay for your phone plan per month generally depends on how much data you want. It’s tempting to opt for the plan with the lowest amount of data you think you can Continue reading…

What will the TPG / Vodafone merger mean for you

The idea in 60 seconds The pros and cons of TPG merging with Vodafone in Australia The net worth of David Teoh, CEO of TPG  rise by around 40% last week from only $2bn to around $3bn, on news of the proposed merger between his company, TPG, and Vodafone Australia. The deal is currently being Continue reading…

Telstra Starts their Second Round of 5G Roll Out

Toowoomba is a small rural city in Queensland, but it’s about to become the home of something big. Telstra have chosen Toowoomba as the next site to have 5G switched on, ready for the complete roll out sometime next year. The plan is to have 200 sites ready by the end of 2018. At Continue reading…

Difference between Mobile Data and Data Roaming

You might be using mobile data if you’re reading this article on your smartphone. And if you’re outside the country where you purchased your SIM plan, you might also be using data to access this article, but you’re doing so while roaming. While both scenarios involve data usage, they are different in terms of Continue reading…

Optus Rumoured to be After Amaysim

There is a lot of change happening in the world of Australian telecommunications, due to a huge number of factors driving changes – TPG rolling out their own infrastructure, changes in the market, Virgin Mobile Australia closing its doors, 5G’s imminent arrival, the mobile phone market nearing saturation, and many other events and reorganisations. Continue reading…

Who Has the Fastest Data Speeds in Australia?

There is a lot that has changed when it comes to the way we use the internet over the course of few years. Smart refrigerators, smart light bulbs and many other IoT devices have joined smartphones and computers to make our lives easier through the internet. Naturally, with such high demands and potential for Continue reading…

What are Vodafone Passes? Managing Your Mobile Data Use

People are using the internet on their phones more than ever before. Mobile data is one of the last areas that phone companies can work with to attract customers, but they need to get creative in order to stay cost effective. Vodafone has come up with a solution that allows customers the benefits of Continue reading…

How to Check Data Usage on Optus Mobile Broadband

A sure-fire way to incur additional charges on your broadband bill is by not keeping a tab on your data usage. Optus, like any other telco in Australia, charges significant amounts of money for additional data. It is important for you to check your usage data to monitor your bills, and to avoid paying Continue reading…

Telstra Secures Soccer To Strengthen Their Sporting Catalogue

Following the heat from the Optus’ EPL partnership, Australia’s largest telecom operator Telstra has signed a deal with FFA to boost its soccer catalogue. It has also launched a dedicated app called ‘My Football Live’ which will allow the users to stream live football matches. The highlight of the app will be the upcoming Continue reading…

Telstra’s ‘end to data roaming’ mean to Australian market

The mobile market is becoming saturated, share prices are dropping, and many customers are turning to lower-priced MVNOs to get the best value for their money. Telstra in particular has been hit hard with a fall in the value of their shares, which dropped even further after they announced cost-cutting measures for the future. Continue reading…

Huawei to become second largest smartphone seller

Huawei has established itself in a pole position that sets them on a seemingly-unending, successful roll these days. That is, no doubt, great news for the management of a company that has just turned profitable in recent years. Analytics released this week show that Huawei has been able to ship out the most Android Continue reading…

LTE-A – LTE Advanced – What You Need To Know

If you have heard of LTE-A but aren’t exactly sure what it is, you are not alone. To understand what differentiates LTE-A from the conventional LTE network, you will first need to know what LTE stands for. LTE is Long Term Evolution technology – it’s often used in connection with 4G. While many networks Continue reading…

If I Buy An iPhone In America Will It Work In Australia?

Purchasing a new iPhone is a big investment, and they’re costly enough to prompt buyers to look around before making their purchase. There are a number of reasons why someone wanting a new iPhone might consider getting one from the U.S.A… But is it worth it for the reduced price? And will it even Continue reading…

Optus Bumps Up Prices on the $2 Day

Prepaid mobile tends to offer a bit more flexibility in order to appeal to customers who aren’t interested in signing up to a plan, for whatever reason. With very little effort, a prepaid customer can leave a network and join another, so companies have to be a little bit more creative when it comes Continue reading…

Apple Leaks Show Dual-SIMs Could Be On The Way

There is always intense speculation about what Apple might release when a new product launch draws near. Based on past trends and clues from around the place, we can probably expect some new iPhones around September this year – experts say there will be three. Most predictions are based on good guesses, past trends, Continue reading…

Should Your Company Switch to an Unlimited Data Plan

While the age-old debate between whether to dub an iPhone or an Android as the supreme ruler of the cell phone universe may never be settled, most people can agree that a mobile phone is vital to conducting business. From large corporations to cozy mom-and-pop shops, mobile connectivity allows workers to respond to time-sensitive Continue reading…

Australian Telco Customer Service – Good or Bad

How good are Australian telcos at customer service? Well, with 48.7% of complaints to the Telecommunication Industry Ombudsman (TIO) in the 2016/2017 annual report related to customer service, it appears there is a lot of room for improvement. While we all have our own experience of customer service from our telcos, the Australian Communications Continue reading…

Telco Customers Want Improvements

The results of the Australian Communications Consumer Action Network survey are in, and it appears that Australian telcos need to do much better. Entitled “Can you hear me? Ranking the customer service of Australia’s phone and internet companies”, the focus is on customer service and problem resolution, and it seems that a large percentage Continue reading…

Telstra to Release a New Range of Mobile Plans

Telstra recently announced a major restructure of several integral aspects of their company and how they do business. As a massive player in the Australian economy, any changes Telstra makes will affect how Australia does telecommunications – but some of the changes will have a much more direct impact on customers. It would have Continue reading…

Telstra Launch LTE-B via the AFL App  

It has been a long time coming, but Telstra have finally turned on their LTE-Broadcast technology and offered it to customers. With the launch of LTE-B, Telstra have become one of the only mobile companies in the world to make this technology accessible to commercial customers. It’s not available everywhere, and is only supported Continue reading…

Telstra Muru D’s Startup Investment Strategy

Muru-D is a startup accelerator established to support selected tech entrepreneurial talents in Australia and Asia. It mentors, provides customized acceleration services and investment to startup technology companies. muru-D’s goal is to help Australia and Asia become centres of digital business.  The startup accelerator is backed by Telstra, a world-class technology company. “Muru” is Continue reading…

Telstra’s muru-D Accelerator Programs Sponsor IoT Innovation

The Internet of Things needs innovation and fresh ideas to become an everyday reality, but startups need mentoring and funds to bring their ideas to life. To link innovative businesses with the support to see their IoT-related ideas take off, Telstra has backed the startup accelerator muru-D. The muru-D Program The name has been Continue reading…

Customers Will Benefit as Telcos Go to War

It has been a long time coming. For years, the bigger telcos kept prices high and let smaller MVNOs battle over customers in search of plans with rock bottom prices. Confident in the appeal of their brand and the extra services they were able to offer, the three major companies would rarely come up Continue reading…

Optus and Telstra Showcase 5G Demonstrations

Australia’s largest telcos are in a race to roll out the next generation of mobile technology – 5G wireless broadband for the home. Optus and Telstra are conducting demonstrations to show early ideas of what they will offer when it becomes available to the general public. Optus was the first to announce the rollout Continue reading…